Return Agent - Halifax Airport

Job summary

The Return Agent provides efficient service by assisting customers with the rental return process and inspecting vehicles for damage or fuel levels. They are also responsible for resolving customer service issues and maintaining an organized, safe work environment.

Job details

Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National Car Rental (Canada) Inc. has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, and efficient service during all aspects of the rental car process, assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Opening available at the following branch location: Halifax Airport- 747 BELL BLVD ENFIELD, NS B2T 1K2 Interviews will take place out of 109 Sky Blvd Enfield, NS, B2T 1K2 This is a Permanent Part Time position that pays $17.00 / hour. Must have an open availability Sunday-Saturday, up to 35 hours a week, between the airports operating hours of 6am-2:00am Responsibilities Assist all customers with the rental return process. Effectively resolve all customer service issues. Inspect vehicles upon rental return; neatly and accurately document information (mileage, fuel level, damages). Advise and review rental charges, and provide an accurate receipt to the customer. Assist other employees in keeping lot organized for ease of access and traffic flow. Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer. Positively represent the Company to all vendors and the general public. Ensures the security of company assets. Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager. Qualifications Must be at least 18 years of age. Minimum High School Diploma or G.E.D. required. Must have a current and valid Canadian Class 5 driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI). Minimum 1 year experience in a customer service role. Must be proficient in English, written and verbal comprehension. Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Must be able to work 25-35 hours per week which includes evenings and weekends, between the airports operating hours of 6am-2:00am.

What you’ll do

The Return Agent provides efficient service by assisting customers with the rental return process and inspecting vehicles for damage or fuel levels. They are also responsible for resolving customer service issues and maintaining an organized, safe work environment.

Requirements

Candidates must have a valid Canadian Class 5 driver's license and at least one year of customer service experience. A high school diploma or G.E.D. is required, along with the ability to work flexible hours including evenings and weekends.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Vehicle Inspection · Preferred
• Documentation · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Vehicle inspection
• Documentation
• Conflict resolution
• Communication
• Time management
• Attention to detail
• People Oriented
• Good Driving Record
• Vehicle Inspection
• Valid Driver's License
• Customer Service
• English Language
• Innovation
• Traffic Flow

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Return Agent
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks