Amazon Connect Developer
ExpiredDesign and deploy Amazon Connect contact center solutions, including the customization of call flows and IVR routing logic. Integrate AWS Connect with other AWS services and implement real-time and historical reporting dashboards.
- Remote
- Canada
- Posted Aug 4, 2026
- 1 position
This job has expired
This position at Enterprise Solutions Inc. is no longer accepting applications. The original posting remains below for reference.
Expired Aug 7, 2026
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Original job posting
Job Title: Amazon Connect Developer Location: Canada (REMOTE) Type: Contract Required Qualifications: • 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex. • Strong understanding of contact center operations, Conversation design and technologies. • Strong understanding of IVR design principles, call routing logic, and contact center operations. • Experience with contact center reporting, analytics, and dashboards. • Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda. • Experience with AWS IAM, CloudWatch, and API Gateway. • Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform. • Excellent problem-solving and communication skills. Preferred Qualifications: • AWS Certified Solutions Architect or AWS Certified Developer. • Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows. • Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.). • Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases. • Experience working in agile development environments. • Experience with omnichannel communication strategies. Key Responsibilities: • Design and deploy Amazon Connect contact center solutions. • Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.). • Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda. • Implement real-time and historical reporting dashboards. • Ensure security, scalability, and compliance of contact center solutions. • Collaborate with cross-functional teams including DevOps, QA, and customer support. • Troubleshoot and optimize existing AWS Connect implementations. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
What you’ll do
Design and deploy Amazon Connect contact center solutions, including the customization of call flows and IVR routing logic. Integrate AWS Connect with other AWS services and implement real-time and historical reporting dashboards.
Requirements
Requires over 4 years of experience with AWS services, specifically Amazon Connect and Lex, along with proficiency in Python, Node.js, and React.js. Candidates should have a strong understanding of contact center operations and experience with Infrastructure as Code tools.
Listed skills
- Node.jsPreferred
- CI/CDPreferred
- TerraformPreferred
- PythonPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Amazon Connect
- Amazon Lex
- AWS Lambda
- Python
- Node.js
- React.js
- IVR Design
- Conversation Design
- AWS IAM
- CloudWatch
- API Gateway
- CloudFormation
- Terraform
- CI/CD
- CRM Integration
- Omnichannel Communication
Job areas
- Software
- Technology
- Engineering
- Customer Service & Support
- Finance & Accounting
Additional details
- Minimum experience
- 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available