Technical Writer (Ottawa, Hybrid)

Job summary

The Technical Writer will manage the creation and maintenance of documentation for KeyControl products, including end-user guides and online help content. They will collaborate with senior writers and engineering teams to gather technical information and ensure documentation accuracy.

Job details

Position Overview: Entrust is seeking a Technical Writer to join our product development team. This role is hybrid based in our office in Ottawa. This role is responsible for preparing and maintaining documentation for new products, including online help systems, end-user, installation, administration, and knowledge base articles. Candidates with experience authoring both virtualization software and SaaS products—and able to multitask across documents are especially valued. The ability to create visual diagrams is required. We’re looking for someone who is passionate about technical publishing, committed to accuracy, and thrives in a fast-paced, collaborative environment. Responsibilities: Manage the creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products .Work closely with senior writers and engineering teams to gather technical information and document features .Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style) .Assist in updating documentation based on product changes, bug fixes, and support feedback .Perform basic validation of documented steps by testing simple workflows where applicable .Participate in documentation reviews and incorporate feedback from peers and stakeholders .Track assigned documentation tasks and ensure timely completion within Agile sprint cycles .Support content updates and republish activities as needed .Maintain version control and organization of documentation assets .Provide regular updates on assigned tasks to the reporting manager . Basic Qualification s:Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across computer software discipline s.2+ years of experience creating and maintaining technical documentation for Software product s.Proven ability to meet deadlines and manage priorities when there are parallel release s.Strong written and verbal communication skills are importan t.Ability to work independently and collaboratively with geographically distributed teams, including direct engagement with engineers and project manager s.Proficiency with MadCap Flare and Atlassian Confluence are require d.Familiarity in using VMware virtualized environme nt Preferred Qualificatio ns:Experience with Microsoft Visio or similar flowcharting too ls.Experience authoring SDK and API documentati on.Familiarity with version control systems (e.g., G it)Experience in updating Linux man-pag es.Basic understanding of cloud-based software environmen ts. Where you will be: This is a hybrid role requiring three days per week in our Ottawa, Canada off ice. About En trust Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries, serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Tog ether.At Entrust, we don’t just offer jobs – we offer career journeys. For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube. Entrust Corporation is an EOE/AA/Veteran/People with Disabilities emp loyer. NO AGENCIES, NO REL OCATION

What you’ll do

The Technical Writer will manage the creation and maintenance of documentation for KeyControl products, including end-user guides and online help content. They will collaborate with senior writers and engineering teams to gather technical information and ensure documentation accuracy.

Requirements

Candidates should have an associate degree in a STEM field or equivalent experience, along with 2+ years of technical documentation experience for software products. Proficiency in MadCap Flare and Atlassian Confluence is required, along with strong communication skills.

Listed skills

• Control · Preferred
• Software · Preferred
• Technical Documentation · Preferred
• collaborative · Preferred
• Technical · Preferred
• Microsoft · Preferred
• Teams · Preferred
• Documentation · Preferred
• Communication · Preferred
• Accuracy · Preferred
• Agile · Preferred
• maintenance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Writing
• Documentation
• SaaS
• Virtualization Software
• Visual Diagrams
• MadCap Flare
• Atlassian Confluence
• Communication
• Collaboration
• Agile
• Version Control
• Linux
• Cloud-based Software
• SDK Documentation
• API Documentation
• Flowcharting Tools

Job areas

• Technology
• Software
• Engineering