Appian Developer

Job summary

Lead L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive problem management to maintain production stability and meet SLAs. Improve performance and resilience, support low-risk releases, maintain documentation, automate support tasks, and mentor team members while upholding security and governance standards.

Job details

Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews. Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs. Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents. Drives problem management by addressing recurring issues through root cause fixes and automation. Enhances system performance and resilience through targeted improvements and tuning. Supports change and release activities to ensure smooth, low-risk deployments. Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity. Maintains runbooks and documentation to improve support efficiency. Drives automation to reduce manual effort and improve response times. Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks

What you’ll do

Lead L2/L3 troubleshooting, incident resolution, root cause analysis, and preventive problem management to maintain production stability and meet SLAs. Improve performance and resilience, support low-risk releases, maintain documentation, automate support tasks, and mentor team members while upholding security and governance standards.

Requirements

The posting indicates a mid-senior role requiring the ability to resolve complex production issues, analyze root causes, and improve application reliability. It also calls for monitoring, automation, release support, cross-functional collaboration, documentation, mentoring, and compliance with security and governance standards; no specific education or years of experience are stated.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production Support
• Root Cause Analysis
• Incident Management
• L2/L3 Troubleshooting
• Application Monitoring
• Problem Management
• Automation
• Performance Tuning
• Change Management
• Release Management
• Runbook Documentation
• Cross-Functional Collaboration
• Mentoring
• Security Compliance
• Governance

Job areas

• Technology
• Software
• Customer Service & Support
• Management & Leadership

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