Quality Assurance Automation Engineer

Job summary

Validate chatbot responses and conversations for accuracy, relevance, completeness, consistency, and other quality issues; create and execute test scenarios, cases, regression suites, and automation where possible. Analyze conversations, recommend improvements, collaborate with technical and content teams to resolve defects, report quality metrics, and support UAT, release validation, and production monitoring.

Job details

Validate chatbot responses for accuracy| relevance| completeness| and consistency. Create and execute test scenarios| test cases| and regression test suites. Identify hallucinations| incorrect responses| formatting issues| and knowledge gaps.Perform chatbot conversation analysis and recommend quality improvements. Develop and maintain test automation for chatbot validation where possible.Work closely with developers| AI engineers| and content teams to resolve defects. Track| document| and report defects| test results| and quality metrics. Support UAT| release validation| and production quality monitoring. Key Skillsets 5 Yrs of strong QA SDET Test Automation experience. Experience testing AI| LLM| GenAI| chatbots| virtual assistants| or conversational platforms. Knowledge of prompt engineering concepts Experience with Jira| Confluence| GitHub| and Agile delivery. Experience with API testing and automation frameworks. Strong analytical and troubleshooting skills. Experience with Python| Selenium| Playwright| PyTest| or similar tools. Strong communication and documentation skills.

What you’ll do

Validate chatbot responses and conversations for accuracy, relevance, completeness, consistency, and other quality issues; create and execute test scenarios, cases, regression suites, and automation where possible. Analyze conversations, recommend improvements, collaborate with technical and content teams to resolve defects, report quality metrics, and support UAT, release validation, and production monitoring.

Requirements

Requires five years of QA, SDET, or test automation experience, ideally testing AI, LLM, generative AI, chatbot, virtual assistant, or conversational platforms. Candidates should have prompt engineering knowledge, API testing and automation experience, familiarity with Python and tools such as Selenium, Playwright, or PyTest, experience with Jira, Confluence, GitHub, and Agile delivery, and strong analytical, troubleshooting, communication, and documentation skills.

Listed skills

• Quality assurance · Preferred
• prompt engineering · Preferred
• Python · Preferred
• Jira · Preferred
• GitHub · Preferred
• Agile · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Assurance
• Test Automation
• AI and LLM Testing
• Chatbot Testing
• Prompt Engineering
• API Testing
• Python
• Selenium
• Playwright
• PyTest
• Jira
• Confluence
• GitHub
• Agile
• Analytical Skills
• Defect Tracking

Job areas

• Technology
• Software
• Engineering

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