Solutions Architect
Design and implement scalable voice-enabled contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. Translate business requirements into technical architectures while leading technical teams through deployment and troubleshooting.
- Hybrid
- Toronto, ON
- Posted Aug 21, 2026
- Apply by Sep 20, 2026
- 1 position
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Job summary
🚨 Hiring: IVR / Contact Centre Solution Architect – Salesforce + Amazon Connect 🚨 📍 Location: Toronto, ON 🏢 Work Model: Hybrid – 3 Days WFO We are looking for an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions. 🔹 Key Skills & Responsibilities: • Salesforce Service Cloud Voice & Amazon Connect • IVR flows, queues, routing profiles & Contact Lens • CRM, telephony & Contact Centre operations • Omni-Channel routing for voice & digital channels • Salesforce Agentforce experience • Salesforce Apex, Flows & Process Builder • Salesforce integration with internal/external systems • Design scalable IVR & Contact Centre architectures • Translate business requirements into technical solutions • Troubleshooting and solution implementation • Team leadership and deployment support • Experience with telephony service providers preferred 🎯 Ideal Candidate: A strong Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.
What you’ll do
Design and implement scalable voice-enabled contact centre solutions using Salesforce Service Cloud Voice and Amazon Connect. Translate business requirements into technical architectures while leading technical teams through deployment and troubleshooting.
Requirements
Requires strong expertise in Salesforce SCV, Amazon Connect, and IVR flows, including experience with Apex and Process Builder. The ideal candidate should have a background in telephony service providers and customer service operations.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Salesforce Service Cloud Voice
- Amazon Connect
- IVR Design
- Omni-Channel Routing
- Salesforce Agentforce
- Salesforce Apex
- Salesforce Flows
- Process Builder
- Contact Lens
- CRM Integration
- Telephony Operations
- Solution Architecture
- Technical Leadership
- Deployment Support
- Routing Profiles
- Queue Management
Job areas
- Technology
- Software
- Consulting
- Customer Service & Support
- Engineering
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 20, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Executive
- Application method
- Direct apply is available