Bilingual Contact Centre Agent

Job summary

Provide customer service and support in multiple languages, respond to inquiries, and deliver accurate information. Resolve customer issues professionally and collaborate with team members to support efficient operations and customer satisfaction.

Job details

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette. Essential Job Responsibilities Provide customer service and support in multiple languages. Handle customer inquiries and ensure customer satisfaction. Resolve customer issues and provide accurate information. Maintain professional etiquette and effective communication. Collaborate with team members to ensure efficient operations. Qualifications & Requirements Education: High school diploma or equivalent required; bachelor's degree preferred. Experience: Minimum of 2 years in customer service or a related field. Skills: Communication Contact Center Services Customer Inquiries Customer Satisfaction Customer Service Detail-Oriented Listening Effectively Multilingual Communications Professional Etiquette Written Communication Certifications: Required: None Preferred: Telecommunications Management Professional (TMP) Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click Here To Learn About Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

What you’ll do

Provide customer service and support in multiple languages, respond to inquiries, and deliver accurate information. Resolve customer issues professionally and collaborate with team members to support efficient operations and customer satisfaction.

Requirements

A high school diploma or equivalent is required, and a bachelor's degree is preferred. Applicants need at least two years of customer service or related experience; multilingual communication skills are relevant, and the preferred certification is Telecommunications Management Professional (TMP).

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Contact Center Services
• Customer Inquiries
• Customer Satisfaction
• Customer Service
• Attention to Detail
• Active Listening
• Multilingual Communication
• Professional Etiquette
• Written Communication
• Problem Resolution
• Team Collaboration

Job areas

• Customer Service & Support
• Legal

More jobs from Epiq