Technical Product Manager Infrastructure

Job summary

Provide technical field support, conduct training, and manage product life cycle improvements to increase machine reliability and availability. Create technical documentation and collaborate internationally to ensure product competence and customer satisfaction.

Job details

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: Competitive wages and annual employee bonus and incentives as applicable to certain positions. Family-friendly benefits package. Company matching group retirement savings plan. Paid vacation and sick time. Fleet vehicles and travel allowances (as applicable). Support for relocations. Employee perks and discounts. Trades apprenticeships. Support for growth, training and education. Progressive flexible work arrangements as applicable to certain positions. Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement. Join Our Team as a Technical Product Manager Infrastructure at Epiroc! Upskill and support Epiroc Service technicians. Increase product reliability, machine availability and user friendliness. Work Type: Onsite Responsibilities: Field support: Provide technical support through available channels Conduct technical training Perform First on Market start-ups (FoM) Perform installation where applicable Product life cycle: Engage in Product Safety related work Lead / handle duties within Continuous Product Improvement (CPI) Lead / conduct / take part machine testing and verification Secure machine serviceability and user friendliness Be a project contributor and subject matter expert Warranty handling where applicable Technical documentation and media: Create and maintain technical training material and media Create instructions related to Technical Service News Bulletins (TSNBs) Create machine specific System descriptions Review machine specific manuals Including internal Epiroc system specific instructions Review Standard Operating Procedures (SOP) Functional This position requires extensive international travelling Assist in securing product and application competence among colleagues Set up and execute technical support plans in order to secure customer satisfaction Pick up and utilize synergies between relevant functions related to products Knowledge/Education: Technical university degree or equivalent experience Skills and Abilities: Service minded with a humble attitude Analytical and experienced in troubleshooting Drive for innovation and product development Drive to develop own personal and professional skills Social communication and networking skills with a result driven mentality Excellent skills in English both verbal and written Administrative and report writing skills Computer literacy Well organized and structured with an ability to work independently as well as in teams. Good application and technical knowledge Good technical understanding of the Epiroc product portfolio, underground and/or surface. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job. We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada. We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process. United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support. All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com This job will be posted until Aug 30th 2026, after which applications will no longer be accepted. Wage/salary for position: CAD 95,912.00- $ 126,870.00

What you’ll do

Provide technical field support, conduct training, and manage product life cycle improvements to increase machine reliability and availability. Create technical documentation and collaborate internationally to ensure product competence and customer satisfaction.

Requirements

Requires a technical university degree or equivalent experience with strong analytical and troubleshooting skills. Must be proficient in English and capable of extensive international travel.

Benefits

• Competitive Wages • Annual Employee Bonus • Incentives • Family-friendly Benefits Package • Company Matching Group Retirement Savings Plan • Paid Vacation • Sick Time • Fleet Vehicles • Travel Allowances • Relocation Support • Employee Perks And Discounts • Trades Apprenticeships • Growth Training And Education Support • Flexible Work Arrangements • Employee Social Engagement Activities

Listed skills

• Technical Documentation · Preferred
• Troubleshooting · Preferred
• Project management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Technical Training
• Product Life Cycle Management
• Troubleshooting
• Analytical Skills
• Project Management
• Technical Documentation
• English Proficiency
• Report Writing
• Computer Literacy
• Networking Skills
• Machine Testing
• Verification
• Warranty Handling
• SOP Review
• Customer Satisfaction

Job areas

• Engineering
• Management & Leadership
• Manufacturing
• Construction