Chatbot Content Developer

Job summary

Review and improve technical documentation used as chatbot knowledge sources, converting Confluence content into Markdown and documentation-as-code formats. Develop content conversion automation, maintain documentation repositories, resolve content issues, and collaborate with engineering and DevOps teams to establish documentation standards and improve chatbot knowledge.

Job details

Chatbot Content Developer Toronto, ON (Onsite) Full Time Key Roles & Responsibilities • Review, analyze, and improve technical documentation used as chatbot knowledge sources. • Convert Confluence content into Markdown and documentation-as-code formats. • Use GitHub Copilot and AI tools to improve documentation quality and structure. • Develop and enhance automation scripts for content conversion and migration. • Maintain documentation in Git/Bitbucket repositories. • Collaborate with engineering and DevOps teams to improve chatbot knowledge sources. • Resolve documentation issues related to formatting, links, images, and metadata. • Create standards, templates, and best practices for documentation management. Key Skillsets • 5+ Yrs of strong scripting & automation experience - Python (preferred) or Java development experience. • Experience working with Markdown documentation and Git-based repositories. • Experience with Confluence administration, content organization, page structures, and migrations. • Experience working with Git, GitHub, Bitbucket, or similar SCM platforms. • Experience creating automation scripts and content transformation utilities. • Hands-on experience with GitHub Copilot or AI-assisted development tools. • Understanding of developer documentation and documentation-as-code practices. • Experience with CI/CD and DevOps concepts is desirable. • Exposure to Backstage, TechDocs, or documentation portals is a plus. • Strong written communication and documentation skills.

What you’ll do

Review and improve technical documentation used as chatbot knowledge sources, converting Confluence content into Markdown and documentation-as-code formats. Develop content conversion automation, maintain documentation repositories, resolve content issues, and collaborate with engineering and DevOps teams to establish documentation standards and improve chatbot knowledge.

Requirements

Requires 5+ years of scripting and automation experience, preferably with Python or Java, along with experience in Markdown, Confluence, and Git-based repositories. Hands-on experience with GitHub Copilot or similar AI-assisted tools and strong documentation skills are required; CI/CD, DevOps, Backstage, and TechDocs experience are desirable.

Listed skills

• Python · Preferred
• Java · Preferred
• Git · Preferred
• GitHub · Preferred
• CI/CD · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Python
• Java
• Scripting
• Automation
• Markdown
• Git
• Confluence
• GitHub
• Bitbucket
• GitHub Copilot
• Content Migration
• Documentation-as-Code
• CI/CD
• DevOps
• Backstage
• TechDocs

Job areas

• Technology
• Software
• Engineering

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