Desktop Senior Engineer

Job summary

Provide senior-level end-user computing and desktop support across Windows and macOS environments, Microsoft 365, endpoint management, and virtual desktop platforms. Support enterprise applications, connectivity, authentication, endpoint security, and IT service management processes.

Job details

Desktop Senior Engineer Full Time Montreal, QC Required Skills & Experience Core Desktop Technologies 8+ years of End User Computing (EUC) and Desktop Support experience. Strong expertise supporting: Windows 10/11 macOS Microsoft 365 Endpoint Computing Technologies Virtual Desktop Infrastructure (VDI) Endpoint Management Microsoft Intune Microsoft Endpoint Manager SCCM/MECM Active Directory Entra ID (Azure AD) Group Policy Administration Virtual Desktop Technologies Azure Virtual Desktop (AVD) Citrix Virtual Apps & Desktops VMware Horizon Remote Desktop Services Application Support Microsoft Office 365 Outlook Teams VPN Clients Enterprise Business Applications Browser and Plugin Support Infrastructure Knowledge Wi-Fi Connectivity LAN/WAN Fundamentals DNS and DHCP Basics Printing Services Authentication and Access Management Endpoint Security Controls IT Service Management Incident Management Problem Management Request Fulfillment Knowledge Management Service Transition Support Change Management Tools ServiceNow JIRA Microsoft Intune SCCM/MECM Active Directory PowerShell Microsoft 365 Admin Tools Preferred Qualifications Experience supporting Banking and Financial Services environments. Expertise in large-scale desktop migrations and device refresh programs. Microsoft Modern Desktop Administrator certification. ITIL Foundation certification. Experience supporting global enterprise user communities. Knowledge of endpoint security and compliance requirements."

What you’ll do

Provide senior-level end-user computing and desktop support across Windows and macOS environments, Microsoft 365, endpoint management, and virtual desktop platforms. Support enterprise applications, connectivity, authentication, endpoint security, and IT service management processes.

Requirements

Requires 8+ years of end-user computing and desktop support experience, with strong expertise in desktop operating systems, endpoint management, virtual desktop technologies, and Microsoft 365. Preferred qualifications include financial services experience, large-scale migrations or device refreshes, relevant Microsoft or ITIL certifications, global enterprise support experience, and endpoint security and compliance knowledge.

Listed skills

• Incident Management · Preferred
• Windows 10/11 · Preferred
• Active Directory · Preferred
• Microsoft 365 · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• End User Computing
• Desktop Support
• Windows 10/11
• macOS
• Microsoft 365
• Microsoft Intune
• SCCM/MECM
• Active Directory
• Entra ID
• Azure Virtual Desktop
• Citrix Virtual Apps & Desktops
• VMware Horizon
• PowerShell
• Incident Management
• Problem Management
• Endpoint Security

Job areas

• Technology
• Customer Service & Support
• Security & Safety

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