Field Service Specialist

Job summary

Diagnose, install, maintain, and repair Epson professional, commercial, and industrial printing equipment through on-site and remote support, minimizing customer downtime and improving equipment performance. Train customers and service partners, document service activity, support product launches, and provide technical assistance across the Metro Vancouver region and other locations as needed.

Job details

Field Service Specialist Metro Vancouver / Greater Vancouver Area | Home-Based Field Position Epson is a global technology leader committed to delivering innovative, high-performance solutions designed to meet the evolving needs of our customers. Our Professional Imaging, Commercial, and Industrial Printing solutions help businesses produce exceptional results—and our Field Service team plays a critical role in keeping those solutions performing at their best. As a Field Service Specialist, you will be a trusted technical resource for Epson customers, providing hands-on support for the installation, maintenance, troubleshooting, and repair of our professional, commercial, and industrial printing products. You’ll work directly with customers to diagnose complex technical issues, minimize equipment downtime, optimize product performance, and provide the training and support they need to get the most from their Epson technology. This is a highly customer-facing role for someone who enjoys solving technical challenges, working independently, and building strong customer relationships. This is a home-based field position serving customers throughout Metro Vancouver and the Greater Vancouver area. You will work remotely when not at customer locations, with significant travel throughout the region and occasional travel to other locations based on business needs. You’ll have the independence of a field-based role while working with sophisticated Epson technology and being supported by Epson’s broader technical and service organization. What You Will Do Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production Troubleshoot hardware, software, networking, configuration, and equipment-performance issues Install Epson products and provide customer training on equipment operation, production, and maintenance Recommend solutions that improve equipment performance, reliability, and the overall customer experience Apply your knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to diagnose and resolve technical issues Conduct customer site evaluations and support product installations Identify potential customer concerns and resolve or escalate issues as appropriate Provide technical and service training to service providers and other partners as assigned Document service and repair activities and maintain accurate technical records Support pre- and post-launch activities for assigned products, including the development of installation, service, and support documentation Provide technical support to customers through phone, email, chat, and on-site service Contribute to special technical projects and service initiatives as assigned What You Will Bring 5+ years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similarly complex electromechanical products Hands-on experience with field-based troubleshooting, repair, installation, and customer support Strong electromechanical troubleshooting skills, including the ability to diagnose hardware and software issues Experience with RIP software, color management, and ICC profiles Ability to troubleshoot computer hardware, software, configuration, and networking issues Ability to read and interpret technical documentation, product specifications, and service manuals Strong customer service and communication skills, with the ability to explain technical information clearly to customers Ability to work independently in the field, prioritize service needs, and adapt to changing customer requirements Strong problem-solving skills with a focus on minimizing customer downtime and delivering a high-quality service experience Ability to organize, document, and communicate technical findings and service activity Completion of a two-year program at a community college, technical school, or commercial school, or an equivalent combination of education and experience Ability to travel more than 50%, including travel on short notice to support next-business-day service requirements Must reside within Metro Vancouver / the Greater Vancouver area and be able to support customers throughout the region and other locations as business needs require The Opportunity If you enjoy solving complex technical problems, working directly with customers, and having the independence to manage your work in the field, this role offers the opportunity to build deep technical expertise while representing Epson with customers across the region. Equal Opportunity and Accommodation Epson is committed to providing equal employment opportunities and fostering an inclusive workplace. We welcome applications from all qualified candidates and do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, or any other characteristic protected by applicable human rights legislation. Epson is also committed to providing accommodations throughout the recruitment and selection process. Candidates who require an accommodation are encouraged to let us know so that appropriate arrangements can be made.

What you’ll do

Diagnose, install, maintain, and repair Epson professional, commercial, and industrial printing equipment through on-site and remote support, minimizing customer downtime and improving equipment performance. Train customers and service partners, document service activity, support product launches, and provide technical assistance across the Metro Vancouver region and other locations as needed.

Requirements

Requires at least five years of advanced technical or field service experience with commercial and industrial printing equipment or similarly complex electromechanical products, along with hands-on troubleshooting, installation, and repair experience. Candidates need electromechanical, printing and color management, RIP software, ICC profile, computer, and networking knowledge; strong customer communication and independent field-work skills; a two-year technical or community college program or equivalent experience; and the ability to travel more than 50%.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Field Service
• Electromechanical Troubleshooting
• Hardware And Software Diagnostics
• Equipment Installation And Repair
• Commercial And Industrial Printing
• RIP Software
• Color Management
• ICC Profiles
• Computer Networking
• Customer Training
• Technical Documentation
• Customer Service
• Remote Technical Support
• Service Recordkeeping
• Problem-Solving

Job areas

• Customer Service & Support
• Engineering
• Technology
• Manufacturing