Operations Supervisor

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to find creative solutions for modern life. Everything we do is made in consideration of people, of the planet and of our space. We are looking for an enthusiastic, collaborative individual to join our Polo Park Store Team as an Operations Supervisor. THE DETAILS: You'll be joining our store team in a full-time capacity Act as Manager on Duty (MOD) as required, providing leadership coverage in the absence of the Store Manager or Assistant Manager Support daily store operations and provide ongoing guidance to the Stock Associate team and other store members Respond to customer inquiries related to service parts requests, shipping dates, product availability, pricing, and product quality concerns Assist with live customer support, including phone lines and live chat, investigating and resolving concerns in a timely manner Complete weekly cycle counts accurately, including variance investigation and resolution Receive and process incoming shipments in accordance with company procedures, while maintaining a clean and organized stockroom Maintain inventory logs, including damages, reverse logistics, vendor credits, and AS IS inventory Partner with the Visual Coordinator and store leadership to support pricing updates and operational readiness for floor sets Support operational reporting, audit preparation, and completion of operational checklists Coordinate facility maintenance and repair requests with store leadership as needed Participate in Health & Safety inspections and support operational compliance within the store WHAT YOU BRING TO THE TABLE: 1–3 years of retail operations, customer service, or inventory management experience in a leadership or supervisory capacity Experience with inventory processes, including cycle counts and stock management Strong customer service and problem-solving skills Proficiency in POS systems and Microsoft Office applications Experience with Storis and SharePoint is considered an asset High School diploma/GED required; post-secondary education in business, retail operations, or a related field is an asset Ability to lift products weighing up to 75 lbs, and to stand and walk for extended periods of time WORK LIFE AT EQ3: A company that supports work-life balance with paid time off and flexibility Competitive compensation and benefit packages Employee discount program for products, wellness plans, group banking and more EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all employees Surround yourself with a community that supports professional growth and collaboration CLOSING DATE: Open until filled HOW TO APPLY: Submit your complete application by clicking on "Apply to Position" now!

The Operations Supervisor acts as the Manager on Duty, providing leadership and guidance to the store team while overseeing daily operations. Responsibilities include managing inventory, resolving customer inquiries, and ensuring operational compliance with safety and facility standards.

Candidates must have 1–3 years of experience in retail operations, customer service, or inventory management in a leadership capacity. A high school diploma or GED is required, with proficiency in POS systems and Microsoft Office applications.

• Paid time off • Competitive compensation • Benefit packages • Employee discount program • Wellness plans • Group banking

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Customer service
• Inventory management
• Leadership
• Supervisory
• Cycle counts
• Stock management
• Problem-solving
• POS systems
• Microsoft Office
• Storis
• SharePoint
• Health & Safety compliance
• Visual merchandising support
• Facility Repair And Maintenance
• Retail Operations
• Lifting Ability
• Time Off Management
• Auditing
• Customer Support
• Customer Service
• Cycle Counting
• Inventory Management
• Problem Solving
• Operational Reporting
• Operations
• Retail Sales
• Reverse Logistics
• Microsoft SharePoint
• Stock Management
• Customer Inquiries
• Enthusiasm

• Retail
• Management & Leadership
• Customer Service & Support
• Logistics
• Administrative
• Operations Supervisor
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week