Fraud Investigator

Job summary

The Fraud Investigator identifies, reviews, and mitigates risks associated with credit applications and existing accounts. They are responsible for investigating fraud alerts, maintaining fraud rules, and presenting findings to leadership.

Job details

Synopsis of the role The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership. What you’ll do * Investigate fraud alerts triggered by new applications. * Review application documentations provided by applicants. * Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc. * Confirm or clear fraud alerts triggered by new applications. * Review, maintain and optimize rules that trigger fraud alerts. * Generate performance reports for leadership. * Timely reporting of current and historical fraud trends to enrich consortium data. * Prepare and present findings to internal leadership groups with recommendations for process improvement. What experience you need * 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity. * 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors. * Intermediate/expert knowledge of credit adjudication processing, policies and best practices required. * Basic knowledge of AML and FINTRAC are required. * Knowledge of fraud case management systems. * Industry association/membership preferred; fraud/risk specific. * Strong interpersonal, oral and written communication skills required. * Proficient computer skills including, MS Office Suite, Google Suite and SharePoint. What could set you apart * Certified Fraud Examiner certification by the ACFE * Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset. * Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client. * This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends. * This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships. * The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale. This is an existing position Primary Location: CAN-Toronto-5700 Yonge Function: Function - Fulfillment / Operations Schedule: Full time

What you’ll do

The Fraud Investigator identifies, reviews, and mitigates risks associated with credit applications and existing accounts. They are responsible for investigating fraud alerts, maintaining fraud rules, and presenting findings to leadership.

Requirements

Candidates must have 3+ years of fraud investigation experience and 3-5 years of client-facing experience in financial services, telecommunications, or insurance. Proficiency in credit adjudication, AML, FINTRAC, and fraud case management systems is required.

Listed skills

• Google Suite · Preferred
• Data analysis · Preferred
• SharePoint · Preferred
• Reporting · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fraud investigation
• Credit adjudication
• Risk assessment
• AML
• FINTRAC
• Case management systems
• Data analysis
• Reporting
• Communication skills
• MS Office Suite
• Google Suite
• SharePoint
• Citadel
• FraudIQ Manager
• Presentation skills
• Critical thinking
• Product Knowledge
• Credit Risk
• Fraud Investigation
• Performance Reporting
• Fraud Detection
• Adjudication
• Telecommunications
• Decision Making
• Customer Service
• Communication
• Computer Literacy
• Financial Services
• Leadership
• Microsoft Office
• Operations
• Microsoft SharePoint
• Process Improvement
• Anti Money Laundering
• Investigation
• Google Workspace

Job areas

• Finance & Accounting
• Security & Safety
• Customer Service & Support
• Consulting
• Fraud Investigator
• Claims Investigator
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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