Service Facilitator

Job summary

The Service Facilitator assists with facilitating clinical service referrals and managing waitlists for ErinoakKids. They are responsible for maintaining accurate client data, processing registrations, and providing information to community inquiries.

Job details

SERVICE FACILITATOR Clinical Administrative Support (CLASS) Temporary Full Time (37.5 hours/week) until March 2027 Brampton Site/Hybrid Model Replacement Position Compensation Range: $29.14 - $34.05/hour Position Summary: ErinoakKids is seeking enthusiastic employees to fill a temporary full time position as Service Facilitator based out of the Brampton site for IHP. Service Facilitators will aid in facilitating referrals to all clinical services within ErinoakKids. This role will provide a positive image of ErinoakKids to our clients and will participate as an active member of the Clinical Administrative Support Services (CLASS) department in meeting overall goals and objectives. Key Responsibilities: Assists with facilitating referrals in a timely manner. Responds to client or community inquiries regarding waitlists. Assists with provision of information relevant to service specific waitlists/service queues. Ensures waitlists are accurate and runs audit reports on waitlist clients. Creates and provides appropriate referrals for all clinical services. Updates client registration statuses. Identifies clients who do not access services on the waitlist. Facilitates the transfer of client information when child moves in/out of ErinoakKids service area. Discharges clients from the Meditech and ISCIS systems. Accurately and efficiently process client data into organizational and provincial databases Qualifications: Post secondary education in a related field; Minimum one-year experience working within a clinical administrative environment; Experience in the CLASS Department is an asset; Experience working in a team setting; Demonstrated organizational, problem solving and time management skills; Strong computer application skills (MS Office – Word, Excel); Ability to work effectively with minimal supervision; Demonstrated ability to utilize clear and professional communication skills and to build and sustain collaborative relationships with internal and external clients; Bilingualism in French and English is an asset; Must be able to work until 6 p.m. as required. Internal Deadline: September 23, 2026 Attn: Internal Staff Staff actively working in these roles may be prioritized based on your circumstances: Expression of Interest (EOI): Employees currently in this position who wish to be considered for a transfer (including a change in stream, site, or employment status) should select “Paste Resume” and clearly outline your requested change in the text box provided. Position Change: Employees applying for change in position or a promotion, please submit a cover letter and resume. We’re committed to creating an accessible and inclusive candidate experience. If you need an accommodation at any point in the hiring process, please reach out to our People & Culture team when someone contacts you and we’ll be happy to support you. Join us on our mission to make a difference and impact on the lives of children and youth with disabilities. Apply today to join the ErinoakKids team! @Erinoakkids The successful candidate will be required to complete a vulnerable sector search. Please note that all prospective ErinoakKids employees are subject to mandatory immunization requirements, as a condition of obtaining and maintaining employment.

What you’ll do

The Service Facilitator assists with facilitating clinical service referrals and managing waitlists for ErinoakKids. They are responsible for maintaining accurate client data, processing registrations, and providing information to community inquiries.

Requirements

Candidates must have post-secondary education in a related field and at least one year of experience in a clinical administrative environment. Strong computer skills in MS Office and the ability to work effectively in a team setting are required.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clinical administrative support
• Referral facilitation
• Waitlist management
• Data entry
• Audit reporting
• Client registration
• Problem solving
• Time management
• Microsoft Office
• Word
• Excel
• Communication skills
• Collaborative relationship building
• MEDITECH EHR
• Hybrid Model
• Administrative Support
• Bilingual (French/English)
• Microsoft Excel
• Auditor's Report
• Problem Solving
• Time Management
• Collaboration
• Patient Discharges
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Social Services
• Customer Service & Support
• Service Facilitator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive