Senior Technical Consultant (JDE E1 Managed Services CNC)

Job summary

Serve as the primary escalation point for the managed services CNC team, providing deep troubleshooting and operational support for JDE E1 and Oracle Cloud applications. Collaborate with internal teams and clients to design technical solutions, maintain documentation, and support pre-sales efforts.

Job details

ERP-One Consulting is looking for a Senior Technical Consultant (JDE E1 MS CNC), for a full-time remote employee role located in Canada. This is a newly created position distinct from the recently posted Senior Technical Consultant role, with different responsibilities. Please review the job description carefully prior to applying. About Us Since 2004, ERP-One has provided an industry-leading level of service and expertise to our customers through our highly skilled, employee-based organization. As consultants, we specialize in understanding our customers’ business needs and excel at aligning technical and business solutions to help them achieve their full potential. The culture at ERP-One is built on our shared core values: Positive & Balanced means we choose to approach challenges and setbacks with optimism and resilience. We embrace work/life balance and do not encourage workaholics. Caring & Genuine is about demonstrating empathy, compassion, and concern in personal and professional relationships. It’s also about being collaborative, pitching in, and taking pride in what we do. Do The Right Thing means that we adhere to a strong set of ethical principles. We are fair, honest, act with integrity, and build trusting relationships. Pursues Better means that we are always striving for ongoing improvement. We seek to go beyond good enough and we are always learning and improving. We hire, retain, reward, and recognize our teammates based on these core values, so it is important that you share these values to be a successful part of our team. About the role The Senior Technical Consultant will serve as the primary escalation point for the managed services CNC team and will collaborate closely with internal team members and client stakeholders to design and deliver effective solutions to complex technical challenges. This role requires someone who is a self-starter, capable of working independently, and who is driven to solve issues, and improve the client experience. This is a remote role and must be based in Canada. Infrequent travel is a requirement for occasional team building and client projects. Responsibilities Senior Managed Services Support: Provide escalation support for JDE E1, World, ReportsNow DAS, and Oracle Cloud applications. Perform deep troubleshooting at all layers of EnterpriseOne, Middleware and Operating System including root cause analysis and reviewing E1 Log Reports. Identify clients’ recurring issues, configuration enhancements, and process optimizations. Meet or exceed service level agreements (SLAs) through proactive monitoring, prioritization, and stakeholder communication. Provide backfill support for package builds, scheduled maintenance, system restarts, data refreshes, ESU installs, and security & user provisioning. Create and maintain documentation, SOPs, runbooks, and knowledge‑base articles. Communicate clearly with clients and internal teams and support service reviews. Provide mentoring to team members, share best practices, and contribute to a culture of continuous learning and collaboration. Solutioning and Consulting: Partner with internal teams to assess client issues and deliver effective ERP solutions, during upgrades, migrations, and implementations. Guide clients on best practices and recommend optimal technology solutions to address complex business challenges. Contribute to ERP-One success through sales support: Stay current on Oracle JD Edwards EnterpriseOne, Oracle Cloud, and related technologies. Support pre-sales efforts by assessing technical fit, defining solutions using the SEDA (Scope, Effort, Deliverables, Assumptions) framework, and ensuring smooth transition from sales to delivery. Support technical demos, proof-of-concepts, training, whitepapers, and presentations on product features and enhancements. Experience and Qualifications Must haves: Minimum 5 years’ experience in JD Edwards as a CNC supporting client projects and providing day-to-day operational support. Solid EnterpriseOne technical knowledge and experience supporting: Middleware layers including WebSphere, WebLogic, operating systems including Windows, iSeries, Linux/AIX/UNIX, Databases including MSSQL and Oracle DB, JAS, AIS, BSSV, OVR, UDOs, BI Publisher, 21CFR11, LDAP & SSO technologies, E1 Development issues (Reports, Forms, BSFNs, BSSV) Minimum 3 years’ JDE consulting experience. Relevant post-secondary education in computer science, information systems, technology, business, or related field. Nice to haves: Experience supporting E1 RTE and ADF Experience supporting common E1 peripheral applications such as RevSoft products, Autom8, ReportsNow DAS, Vertex, and DSI Experience in Oracle Cloud infrastructure, Oracle Database, or Linux platforms Skills and Competencies Strong customer service, communication, and interpersonal skills with the ability to listen, problem-solve, and deliver effective solutions. Highly organized and adaptable, able to manage multiple priorities, work independently in a remote environment, and respond quickly to changing client and technology needs. Tech-savvy with solid Microsoft 365 skills and a strong interest in learning and leveraging JD Edwards, Oracle, and related technologies. Working Conditions This position requires long periods of sitting or standing while working on a computer. This position requires mental focus and can be moderately stressful at times due to the deadline driven nature of the work. This position requires ad hoc off-hours escalation support and scheduled on-call support may be required. Rewards Expected base salary range $105,000-$120,000 CAD dependent on candidates’ qualifications Fully remote role – must be based in Canada and legally authorized to work in Canada Health, dental, telemedicine, and flexible health spending account Generous vacation days, personal time, and 12 statutory holiday days One-time technology allowance for new employees Monthly technology allowance for all employees Recruitment Process This job posting will remain open until it is filled, or enough applications are received. There is a total of one position available. Please apply with your resume via LinkedIn and answer all screening questions. Depending on the nature of the role you are applying for, and the province or state in which you live, your employment may be conditional on the provision of a clear criminal record check prior to the issuance of any job offer. All candidates who are interviewed will be notified of the status of their application within 45 days of their last interview. We use applicant screening questions on LinkedIn which is a form of AI. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. We thank all applicants for their interest in employment with ERP-One Consulting. Only candidates who meet the qualifications will be contacted.

What you’ll do

Serve as the primary escalation point for the managed services CNC team, providing deep troubleshooting and operational support for JDE E1 and Oracle Cloud applications. Collaborate with internal teams and clients to design technical solutions, maintain documentation, and support pre-sales efforts.

Requirements

Requires a minimum of 5 years of JDE CNC experience and 3 years of consulting experience. Must have a post-secondary degree in a technical or business field and proficiency in various middleware, operating systems, and databases.

Benefits

• Health Insurance
• Dental Insurance
• Telemedicine
• Flexible Health Spending Account
• Vacation Days
• Personal Time
• Statutory Holiday Days
• One-time Technology Allowance
• Monthly Technology Allowance

Listed skills

• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• SLA Management · Preferred
• Windows · Preferred
• Linux · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• JD Edwards EnterpriseOne
• CNC
• Oracle Cloud
• Middleware
• WebSphere
• WebLogic
• MSSQL
• Oracle DB
• Linux
• Windows
• iSeries
• Troubleshooting
• Root Cause Analysis
• SLA Management
• Technical Consulting

Job areas

• Consulting
• Technology
• Software
• Customer Service & Support
• Data & Analytics

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