Assistant Manager

Job summary

The Assistant Manager supports the Store Manager in leading the team and overseeing daily retail operations to meet performance metrics. They are responsible for driving sales, maintaining store appearance, and fostering positive relationships with staff and doctors.

Job details

Requisition ID: 953452 Total Rewards: Benefits/Incentive Information At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.JOB DESCRIPTION GENERAL FUNCTIONThe Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES • Delivers quality & improvement to exceed all key performance indicators (KPIs):o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors• Supports store business plans to maximize sales & profit• Partner with store manager to lead & develop team• Delivers clear, constructive, timely feedback & partners with Store Manager on development• Executes visual directives & maintains store appearance• Maintains positive working relationship with doctors• Promotes team compliance to all policies• Performs administrative duties• Works a flexible schedule, including nights & weekends BASIC QUALIFICATIONS • High School graduate or equivalent• 1+ year(s) management/supervisory experience with direct reports• Knowledge of retail operations, processes & policies• Strong basic math skills • Familiarity with cash register, computers & calculators• Must have a strong command of the English language for all written correspondence & oral communication• Strong communicator & listener• Demonstrated high-level of selling skills• Proven ability to problem solve PREFERRED QUALIFICATIONS • College degree or equivalent• Previous experience in leadership position within retail & customer service industry• Knowledge of basic optics• Knowledge of current store merchandise• State licensure (if applicable) &/or ABO Certification in non-licensed states• Brand Final Inspector Certification• Brand Quality, Fitting & Adjusting ProgramPay Range: 51,013.86 - 71,110.68 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What you’ll do

The Assistant Manager supports the Store Manager in leading the team and overseeing daily retail operations to meet performance metrics. They are responsible for driving sales, maintaining store appearance, and fostering positive relationships with staff and doctors.

Requirements

Candidates must have at least one year of management or supervisory experience and a high school diploma or equivalent. Strong communication, math, and retail operations skills are required for this role.

Benefits

• Health care
• Retirement savings
• Paid time off
• Vacation
• Employee discounts
• Bonus plan
• Commission plan

Listed skills

• Retail operations · Preferred
• Leadership · Preferred
• Customer service · Preferred
• KPI Management · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Leadership
• Sales management
• Customer service
• Team development
• KPI management
• Problem solving
• Communication
• Administrative duties
• Visual merchandising
• Math skills
• Cash register operation
• Computer literacy
• Key Performance Indicators (KPIs)
• Management
• English Language
• Problem Solving
• Business Results
• Sales
• Customer Service
• Performance Metric
• Optics
• Supervision
• Administrative Functions
• Time Off Management
• Verbal Communication Skills
• Retail Operations
• Retail Sales
• Merchandising
• Selling Techniques
• General Mathematics
• Calculators
• Cash Register
• American Board Of Opticianry (ABO) Certified
• Net Promoter Score

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Assistant Manager
• Assistant General Manager
• Managing Directors and Chief Executives
• General and Operations Managers

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