Assistant Manager

Job summary

Lead the store in the Store Manager’s absence or in support of the manager, developing the team and supporting plans to maximize sales and profitability. Monitor key performance indicators, maintain store presentation and doctor relationships, ensure policy compliance, and complete administrative duties while working a flexible schedule.

Job details

Requisition ID: 952752 Store #: 000910 LensCrafters Position:Full-TimeTotal Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!JOB DESCRIPTION GENERAL FUNCTIONThe Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES • Delivers quality & improvement to exceed all key performance indicators (KPIs):o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors• Supports store business plans to maximize sales & profit• Partner with store manager to lead & develop team• Delivers clear, constructive, timely feedback & partners with Store Manager on development• Executes visual directives & maintains store appearance• Maintains positive working relationship with doctors• Promotes team compliance to all policies• Performs administrative duties• Works a flexible schedule, including nights & weekends BASIC QUALIFICATIONS • High School graduate or equivalent• 1+ year(s) management/supervisory experience with direct reports• Knowledge of retail operations, processes & policies• Strong basic math skills • Familiarity with cash register, computers & calculators• Must have a strong command of the English language for all written correspondence & oral communication• Strong communicator & listener• Demonstrated high-level of selling skills• Proven ability to problem solve PREFERRED QUALIFICATIONS • College degree or equivalent• Previous experience in leadership position within retail & customer service industry• Knowledge of basic optics• Knowledge of current store merchandise• State licensure (if applicable) &/or ABO Certification in non-licensed states• Brand Final Inspector Certification• Brand Quality, Fitting & Adjusting ProgramPay Range: 53,443.09 - 74,496.91 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What you’ll do

Lead the store in the Store Manager’s absence or in support of the manager, developing the team and supporting plans to maximize sales and profitability. Monitor key performance indicators, maintain store presentation and doctor relationships, ensure policy compliance, and complete administrative duties while working a flexible schedule.

Requirements

Requires a high school diploma or equivalent, at least one year of management or supervisory experience with direct reports, and knowledge of retail operations and policies. Candidates should have strong communication, selling, math, and problem-solving skills; a college degree, optics knowledge, and relevant certifications are preferred.

Benefits

• Health Care
• Retirement Savings
• Paid Time Off
• Vacation
• Employee Discounts
• Bonus
• Commission

Listed skills

• Retail operations · Preferred
• Team Leadership · Preferred
• Staff Development · Preferred
• Sales · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations
• Team Leadership
• Staff Development
• Sales
• Customer Service
• Business Planning
• Performance Management
• Visual Merchandising
• Problem Solving
• Communication
• Active Listening
• Basic Mathematics
• Cash Register Operation
• Store Administration
• Optics
• Policy Compliance
• Key Performance Indicators (KPIs)
• Management
• English Language
• Leadership
• Business Results
• Performance Metric
• Supervision
• Administrative Functions
• Time Off Management
• Verbal Communication Skills
• Retail Sales
• Optometry
• Merchandising
• Selling Techniques
• General Mathematics
• Calculators
• Cash Register
• American Board Of Opticianry (ABO) Certified
• Net Promoter Score

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Healthcare
• Assistant Manager
• Assistant General Manager
• Managing Directors and Chief Executives
• General and Operations Managers

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