Ray-Ban Retail Sales Associate

Job summary

The Retail Sales Associate is responsible for providing exceptional customer service, building client relationships, and achieving sales targets through personalized product recommendations. They also maintain store organization, perform minor repairs, and provide omnichannel support to ensure a seamless customer experience.

Job details

Requisition ID: 951361 Store #: 00F400 Vancouver Ray-Ban Position:Full-TimeTotal Rewards: Benefits/Incentive Information Timeless style, authenticity and freedom of expression are the core values of Ray-Ban, a leader in sun and prescription eyewear for generations. From its debut in 1937 with the now-iconic Aviator model created for the American Air Force to today, Ray-Ban has maintained a unique cultural relevance and has become a symbol of cool, worn by celebrities and public figures all around the world. A career in retail with Ray-Ban gives you exposure to an innovative and iconic brand, plus the backing of the global leader in eyewear & eyecare. Ray-Ban is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!JOB DESCRIPTION GENERAL FUNCTION The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele. MAJOR DUTIES AND RESPONSIBILITIES Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable. Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required. Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers. Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication. Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products. Assist with minor adjustments and repairs. Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas. Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services. Understands and adheres to all brand policies and procedures. Perform other miscellaneous duties as assigned by management. BASIC QUALIFICATIONS High school diploma or equivalent. 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Must be punctual and reliable. Timeliness and dependability are essential. Ability to work flexible hours, including evenings, weekends, and holidays. Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment. Demonstrated ability to achieve sales targets and exceed customer expectations. A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback. Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease. Ability to stand for extended periods and lift up to 25 pounds. PREFERRED QUALIFICATIONS Experience operating a POS system. Luxury sales or eyewear industry experience. Pay Range: 18.34 - 24.61 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What you’ll do

The Retail Sales Associate is responsible for providing exceptional customer service, building client relationships, and achieving sales targets through personalized product recommendations. They also maintain store organization, perform minor repairs, and provide omnichannel support to ensure a seamless customer experience.

Requirements

Candidates must have a high school diploma or equivalent and at least two years of retail sales experience, preferably in the eyewear or luxury industry. Strong communication skills, punctuality, and the ability to work flexible hours including weekends and holidays are essential.

Benefits

• Health care
• Retirement savings
• Paid time off
• Vacation
• Employee discounts
• Bonus plan
• Commission plan

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Product Knowledge · Preferred
• Upselling · Preferred
• Relationship Building · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Retail operations · Preferred
• adaptability · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Product knowledge
• Upselling
• Cross-selling
• Relationship building
• Communication
• Interpersonal skills
• Problem-solving
• Analytical thinking
• Time management
• POS system operation
• Retail operations
• Visual merchandising
• Adaptability
• Teamwork
• Problem Solving
• Product Knowledge
• Innovation
• Detail Oriented
• Organizational Skills
• Interpersonal Communications
• Customer Service
• Time Off Management
• Multitasking
• Medical Prescription
• Analytical Thinking
• Retail Sales
• Optometry
• Cross-Selling

Job areas

• Retail
• Sales
• Customer Service & Support
• Retail Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

More jobs from EssilorLuxottica