Operations Training Manager

Job summary

The Operations Training Manager is responsible for developing and managing readiness programs to ensure Account Specialists are equipped to manage accounts effectively. This role involves standardizing training processes, providing hands-on coaching, and collaborating across departments to support the full customer lifecycle.

Job details

At Everest Solutions, we’re all about people — bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact. Position Summary The Operations Training Manager is responsible for driving operational readiness, training, and onboarding support for Account Specialists across all Everest business lines. This role ensures employees are equipped with the knowledge, tools, and confidence to successfully manage their accounts through a structured readiness program and guided first-job support model. The Operations Training Manager standardizes training, processes, and launch readiness across the organization while fostering collaboration among Account Services, Sales, Photo, and Production teams. Key Responsibilities Training & Operational Readiness Develop and manage readiness programs for all Everest business lines. Guide Account Specialists through their first live account setup and launch within each business line. Provide hands-on coaching and validation of account configurations and workflows. Support Account Specialists throughout the full customer lifecycle, from account setup through event completion and post-event follow-up. Assess readiness and confirm employees can work independently within each business line. Scheduling & Prioritization Maintain a readiness schedule and first-date tracking system across all business lines. Monitor upcoming launches and prioritize support based on confirmed start dates. Coordinate weekly readiness and coaching sessions for Account Specialists. Ensure training schedules are aligned to business needs and seasonal demands. Process Development & Documentation Create, maintain, and continuously improve training manuals, readiness checklists, timelines, and standard operating procedures. Develop business line-specific resources while maintaining consistency across the organization. Document complex account scenarios and best practices as training examples. Establish standardized workflows and operational guidelines that support scalability and consistency. Coaching & Performance Support Identify knowledge gaps, recurring challenges, and training opportunities. Provide individual coaching and ongoing support to strengthen employee capability and confidence. Monitor progress through readiness milestones and proactively mitigate risks. Escalate operational concerns to appropriate departments when required. Cross-Functional Collaboration Partner with Sales, Photo, Production, and Account Services teams to ensure alignment of processes and readiness expectations. Deliver role-specific training sessions tailored to departmental needs. Facilitate communication regarding operational changes, new programs, and business line updates. Establish and maintain clear escalation pathways and accountability frameworks. Continuous Improvement Analyze trends in support requests, training outcomes, and operational challenges. Recommend and implement process improvements to increase efficiency and reduce errors. Gather feedback from Account Specialists and cross-functional teams to enhance training effectiveness. Support the development of a learning culture focused on operational excellence. Qualifications Post-secondary education in Business Administration, Training & Development, Operations Management, or a related field preferred. Minimum 3-5 years of experience in operations, training, account management, or a related leadership role. Experience developing and delivering training programs and operational processes. Experience supporting multiple teams or business lines in a fast-paced environment. Application Deadline: Wednesday October 14 *A strong internal candidate has been identified*

What you’ll do

The Operations Training Manager is responsible for developing and managing readiness programs to ensure Account Specialists are equipped to manage accounts effectively. This role involves standardizing training processes, providing hands-on coaching, and collaborating across departments to support the full customer lifecycle.

Requirements

Candidates should possess post-secondary education in Business Administration, Training & Development, or a related field. A minimum of 3-5 years of experience in operations, training, or account management is required, along with proven ability to support multiple teams in a fast-paced environment.

Listed skills

• Onboarding · Preferred
• Account Management · Preferred
• Coaching · Preferred
• Process Improvement · Preferred
• Cross-Functional Collaboration · Preferred
• Performance Support · Preferred
• Documentation · Preferred
• Project Coordination · Preferred
• Stakeholder Management · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Readiness
• Training Development
• Onboarding
• Account Management
• Coaching
• Process Improvement
• Standard Operating Procedures
• Cross-functional Collaboration
• Performance Support
• Workflow Optimization
• Documentation
• Project Coordination
• Stakeholder Management
• Data Analysis
• Strategic Planning
• Cross-Functional Collaboration
• Accountability
• Business Management Training
• Workflow Management
• Product Launch Readiness
• Management
• Checklists
• Communication
• Continuous Improvement Process
• Training And Development
• Customer Lifecycle Management
• DevOps
• Sales
• Standard Operating Procedure
• Leadership
• Scalability
• Innovation
• Milestones (Project Management)
• Employee Onboarding
• Operational Excellence
• Operations
• Process Development
• Timelines
• Scheduling
• Prioritization

Job areas

• Management & Leadership
• Customer Service & Support
• Education
• Administrative
• Operations Training Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

More jobs from Everest Solutions