Service Coordinator / Coordinateur des services

Job summary

The Service Coordinator is responsible for managing field service schedules, creating work orders, and ensuring efficient service delivery for fire and life safety operations. They also handle customer inquiries, process invoices, and maintain accurate data within ERP systems to support technicians and branch operations.

Job details

Service Coordinator Kamloops, BC | Everguard Fire and Safety Are you an organized, solutions-driven professional who thrives in a fast-paced environment where service, scheduling, and customer experience come together? At Everguard, we’re looking for a proactive Service Coordinator who enjoys coordinating field service operations, supporting technicians, and ensuring exceptional service delivery—while contributing to meaningful work in fire and life safety. Why Join Everguard? Make an Impact – Support fire safety solutions that protect people, property, and communities across Kamloops and the Interior region every day. Collaborative Team Environment – Work alongside experienced technicians, operations leaders, and a supportive branch team. Professional Development – Build your career in a high-demand, essential services industry with opportunities to expand your skills in service coordination, operations, and client management. Work-Life Balance – Enjoy the lifestyle Kamloops offers, with shorter commutes, access to nature, and a strong local community. Benefits That Work for You – Competitive compensation, comprehensive health, dental, vision, life & disability coverage, and employer-matched RRSP. What You’ll Do In this role, you’ll be at the center of our service operations - ensuring everything runs efficiently while delivering a high-quality customer experience: Coordinate and maintain schedules for field service technicians Create and manage customer work orders, ensuring service requirements are completed on time Communicate effectively with technicians to support service delivery and resolve issues Assist technicians with customer requests, inspections, and service coordination Prepare quotes and process invoices for service work Produce fire inspection reports and compliance certificates Maintain accurate client, product, and service data in ERP systems Provide responsive, professional customer service to both internal and external stakeholders Support inventory management, including warehouse and truck stock replenishment Ensure administrative processes and recordkeeping are completed accurately and efficiently Demonstrate safety leadership by following company HSE policies and best practices What We Offer Competitive base salary Professional growth and advancement Ongoing training and development in a technical service environment A supportive, team-oriented workplace culture What You Bring Minimum 2+ years of experience in a fast-paced service, coordination, or administrative role Experience in industrial, construction, or technical service environments is an asset Scheduling or dispatching experience is considered a strong advantage Strong organizational skills with high attention to detail Excellent communication and customer service abilities Ability to manage competing priorities and adapt in a dynamic environment Self-motivated, collaborative, and solution-oriented mindset Comfortable learning and using ERP and other technology systems Equivalent combinations of education and experience will be considered Successful candidates will be required to provide a current Certificate of Conduct Protecting What Matters. Growing Together. Every role here contributes to a greater mission—protecting lives, supporting communities, and delivering solutions our clients can depend on. If you’re ready to combine your coordination skills to a role where your work truly matters - and build a long-term career in a stable, growing industry - we want to hear from you. Apply Today!

What you’ll do

The Service Coordinator is responsible for managing field service schedules, creating work orders, and ensuring efficient service delivery for fire and life safety operations. They also handle customer inquiries, process invoices, and maintain accurate data within ERP systems to support technicians and branch operations.

Requirements

Candidates must have at least 2 years of experience in a fast-paced service, coordination, or administrative role, preferably within industrial or technical environments. Strong organizational, communication, and technical skills are required, along with the ability to manage competing priorities effectively.

Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • Employer-matched RRSP • Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Scheduling
• Dispatching
• Customer service
• Work order management
• Invoicing
• Data entry
• ERP systems
• Inventory management
• Communication
• Organizational skills
• Attention to detail
• Problem solving
• Safety compliance
• Industrial Construction
• Record Keeping
• Organizational Skills
• Solution-Oriented
• Service Operations
• Fire And Life Safety
• Self-Motivation
• Management
• Customer Service
• Training And Development
• Enterprise Resource Planning
• Field Service Management
• Warehousing
• Leadership
• Inventory Management
• Operations
• Service Industries
• Technical Services
• Team Oriented
• Coordinating
• Solutions Focused
• Detail Oriented

Job areas

• Security & Safety
• Administrative
• Customer Service & Support
• Logistics
• Construction
• Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers