IT Desktop Support

Job summary

The IT Support Specialist will provide technical support for Windows, Linux, and macOS environments while managing helpdesk queues and endpoint security. They will also assist with network maintenance, hardware deployment, and the administration of Microsoft 365 productivity tools.

Job details

We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will be a versatile IT professional able to support a broad range of desktop, networking, and infrastructure technologies, with a focus on problem solving and superior customer satisfaction. They will have excellent interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington, Ontario Responsibilities include: Maintain and action general Helpdesk queues for IT Support Windows, Linux and macOS administration, support and troubleshooting Provision, deploy, upgrade, and manage end-user computing devices Support user account administration, authentication, and endpoint security technologies Monitor and maintain endpoint patching, antivirus, encryption, and backup solutions Assist with Microsoft 365 applications, collaboration tools, and end-user productivity solutions Document technical issues, resolutions, and standard operating procedures IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP) Monitor and maintain wireless access points Monitor and maintain network printers, scanners, and other shared office technologies Troubleshoot hardware and software problems Contribute to IT projects, technology deployments, office moves, and continuous improvement initiatives Qualifications: Post-Secondary graduate in Computer Science or Information Systems Minimum Experience: 2-4 years. Experience with Microsoft Office Suites/Office 365 (Word, Excel, PowerPoint and Outlook) What we Offer: Employer funded benefits program Competitive total compensation package Work-Life Balance Employee assistance plan Employee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams Onsite Counsellor Location: Burlington, Ontario (in-office) Hours: Monday to Friday, 40 hours per week Vacancy: This is an existing position Salary Range (Based on relevant Experience): $48,000 to $52,000 per year. About Evertz Microsystems (TSX: ET): Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard. Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact. Join a team where your work shapes the future of broadcast and new media industries. Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview. Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement. Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. A complete privacy policy can be found at https://evertz.com/contact/privacy/ Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

What you’ll do

The IT Support Specialist will provide technical support for Windows, Linux, and macOS environments while managing helpdesk queues and endpoint security. They will also assist with network maintenance, hardware deployment, and the administration of Microsoft 365 productivity tools.

Requirements

Candidates must hold a post-secondary degree in Computer Science or Information Systems. A minimum of 2-4 years of relevant experience with Microsoft Office suites and technical support is required.

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

Listed skills

• Troubleshooting · Preferred
• TCP/IP · Preferred
• VLAN · Preferred
• DNS · Preferred
• DHCP · Preferred
• Microsoft 365 · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows administration
• Linux administration
• MacOS administration
• Troubleshooting
• Networking
• TCP/IP
• Subnetting
• VLAN
• DNS
• DHCP
• Microsoft 365
• Endpoint security
• Antivirus
• Encryption
• Backup solutions
• Hardware support
• Authentications
• Standard Operating Procedure
• Problem Solving
• Information Systems
• Troubleshooting (Problem Solving)
• Technical Support
• Strong Work Ethic
• Leadership
• Innovation
• Microsoft PowerPoint
• Microsoft Excel
• Continuous Improvement Process
• Artificial Intelligence
• General Data Protection Regulation (GDPR)
• Microsoft Outlook
• Microsoft Office
• Information Privacy
• Interpersonal Communications
• Customer Service
• Mac OS
• Computer Science
• Linux
• Software Solutions
• Endpoint Security
• Scheduling
• Help Desk Support
• Technical Issues
• Subnetwork
• Virtual Local Area Network (VLAN)
• Dynamic Host Configuration Protocol (DHCP)
• Tablets
• Resume Screening
• Hardware Troubleshooting
• Collaborative Software

Job areas

• Technology
• Customer Service & Support
• Administrative
• IT Desktop Support Analyst
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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