Account Supervisor

Job summary

The Account Supervisor acts as the primary owner of day-to-day client relationships, balancing agency revenue goals with client strategic objectives. They supervise the planning and execution of deliverables while ensuring high-quality standards and profitability across creative, media, and strategy departments.

Job details

The Evolve Agency Group is an independent, full-service marketing and advertising agency built on long-term relationships, clear standards, and trust in our people. We believe strong work comes from teams who understand the business problem, collaborate well across disciplines, and deliver with focus and accountability. Our teams work closely across creative, media, strategy, and accounts to help clients show up clearly and consistently in the market. We partner with brands such as Toyota, Greenstone Meats, Egg Farmers of Ontario, Lindt, and Source for Sports, with shared expectations around quality, clarity, and follow-through. The Account Supervisor will be the primary “owner” of the day-to-day relationship between agency and client, responsible for balancing revenue goals of the agency and strategic goals of the client. You will work to have an intimate understanding of your client’s business portfolio and work alongside the Director and/or Group Account Director to proactively bring forward challenges and opportunities. You will be responsible for defining objectives and success requirements of initiatives, involved in formulating strategy with other agency resources and supervising delivery of projects. You will take a hands-on approach to day-to-day client management to ensure deliverables are achieved with the highest standard of quality and profitability. Ideal Qualifications & Skills: 5+ years experience preferably from an integrated agency background or client-side associate brand management A keen eye for detail and a proven track record of delivering projects on time and within budget A natural team player who is confident and articulate for day-to-day management of client, vendor & agency peer relationships Ability to remain calm, collected and professional under times of stress or conflict A solutions-oriented professional who proactively addresses concerns and issues head on with confidence Have exemplary communication & organization skills Ability to assemble and present client focused presentations including creative and strategy Given the range of internal client relationship stakeholders (e.g. GAD, Director, Creative Director) the ability to coordinate multiple streams of feedback & proactively manage up to the collective account leads in a timely manner with confidence, is essential Post-Secondary Degree Responsibilities: Supervises the planning and execution of client deliverables Supervises the development of all client deliverables in accordance with clients’ objectives and budget limitations Consults with the media, social, creative and dev departments in the development of the agency’s recommendation for the execution plan to be used and the creative approach to be taken Consults with creative, media and strategy to be certain client objectives are clearly understood and then to develop strategic solutions Reviews creative and other agency work to ensure that it reflects the strategy and objectives prior to submission to Account Director and client Oversees the flow of all work associated with assigned accounts Maintains contact with appropriate client personnel to insure continuing agency awareness of clients’ desires, interests, and understanding of agency work Informs Account Director of key developments which have implications for his/her client counterparts or agency management Supervises direct reports in their direct responsibility for development of tasks required for client Stays alert for opportunities to increase client activity and billing, as well as obtaining new business from existing clients Ready to evolve? Apply now. We thank all candidates for their interest, however only those selected for interview will be contacted.

What you’ll do

The Account Supervisor acts as the primary owner of day-to-day client relationships, balancing agency revenue goals with client strategic objectives. They supervise the planning and execution of deliverables while ensuring high-quality standards and profitability across creative, media, and strategy departments.

Requirements

Candidates must have 5+ years of experience in an integrated agency or client-side brand management role. A post-secondary degree is required, along with strong organizational, communication, and presentation skills.

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Account Management · Preferred
• Communication · Preferred
• client relations · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Project management
• Strategic planning
• Client relations
• Budget management
• Communication
• Presentation skills
• Team leadership
• Marketing strategy
• Advertising
• Problem solving
• Organization
• Stakeholder management
• Business development
• Accountability
• Organizational Skills
• Solution-Oriented
• Follow Through
• Agency Management
• Planning
• Billing
• Brand Management
• Management
• Customer Service
• Marketing
• Media Strategy
• Presentations
• Balancing (Ledger/Billing)

Job areas

• Marketing
• Creative & Media
• Management & Leadership
• Consulting
• Account Supervisor
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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