Account Director

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey! In your role as Account Director, you will be expected to Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency's services Ensure timely and successful project delivery in alignment with customer needs and objectives Develop and approve briefs for projects, providing guidance and direction to project teams Lead and participate in client presentations and other activities to enhance agency-client relationships Lead contract negotiations with new clients and manage contract renewals Provide clear and concise updates to clients and agency leadership Forecast and track key account metrics, reporting on account status and opportunities Requirements To be successful, you should have the following skills and experience Minimum of 5 years experience in an agency setting or professional services Exceptional listening skills with the ability to understand and address client needs Proven track record in the management and delivery of successful client portfolio projects Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies Experience managing client relationships and acting as an escalation point Comfortable with public speaking and presentations Track record of setting and achieving goals in a fast-paced environment Experience in team supervision or management Excellent communication skills in English Remote applications based in North America are welcome but the applicant must be Available during Montreal working hours Use tools such as Slack to stay engaged with your team and contribute to the company culture Have exceptional self-management and proactive communication skills Benefits What we Offer Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity Learning & Growth - A collaborative environment that encourages continuous learning and mentorship Culture - A company with a team from around the works that feels like a family Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week Ready to make a difference? Join us and help shape the future of digital experiences! Please note that all communications related to the recruitment process will be conducted exclusively by email.

Act as the primary point of contact for key North American clients, overseeing large-scale web design and development projects. Drive account growth by identifying new opportunities and ensuring timely project delivery aligned with client goals.

Requires at least 5 years of agency or professional services experience with a proven track record in managing client portfolios. Candidates must have excellent communication skills and be available during Montreal working hours.

• Impactful Projects • Professional Challenge • Continuous Learning • Mentorship • Collaborative Culture • Hybrid Work Schedule

• Team SupervisionPreferred
• Client Relationship ManagementPreferred
• Stakeholder ManagementPreferred
• Contract NegotiationPreferred

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Strategic Planning
• Project Oversight
• Contract Negotiation
• Account Growth
• Public Speaking
• Digital Best Practices
• Team Supervision
• Client Communication
• Account Metrics Tracking
• Brief Development
• Stakeholder Management

• Management & Leadership
• Sales
• Technology
• Creative & Media
• Consulting

Minimum experience

5+ years

Apply by

Feb 27, 2027

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Director

Application method

Direct apply is available