Account Director

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey! In your role as Account Director, you will be expected to Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services Ensure timely and successful project delivery in alignment with customer needs and objectives Develop and approve briefs for projects, providing guidance and direction to project teams Lead and participate in client presentations and other activities to enhance agency-client relationships Lead contract negotiations with new clients and manage contract renewals Provide clear and concise updates to clients and agency leadership Forecast and track key account metrics, reporting on account status and opportunities To be successful, you should have the following skills and experience Minimum of 5 years experience in an agency setting or professional services Exceptional listening skills with the ability to understand and address client needs Proven track record in the management and delivery of successful client portfolio projects Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies Experience managing client relationships and acting as an escalation point Comfortable with public speaking and presentations Track record of setting and achieving goals in a fast-paced environment Experience in team supervision or management Excellent communication skills in English Remote applications based in North America are welcome but the applicant must be Available during Montreal working hours Use tools such as Slack to stay engaged with your team and contribute to the company culture Have exceptional self-management and proactive communication skills What we Offer Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity Learning & Growth - A collaborative environment that encourages continuous learning and mentorship Culture - A company with a team from around the works that feels like a family Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week Ready to make a difference? Join us and help shape the future of digital experiences! Please note that all communications related to the recruitment process will be conducted exclusively by email.

The Account Director will act as the primary point of contact for key clients, overseeing large-scale web projects and managing ongoing support mandates. They are responsible for developing client accounts, leading contract negotiations, and ensuring project delivery aligns with client objectives.

Candidates must have at least 5 years of experience in an agency or professional services setting with a proven track record in project management. Proficiency in digital technologies and excellent communication skills are required, along with the ability to work during Montreal business hours.

• Impactful projects • Collaborative environment • Mentorship • Flexible hybrid work schedule

• WordPressPreferred
• Account ManagementPreferred
• Team SupervisionPreferred
• CommunicationPreferred
• client relationsPreferred
• Project managementPreferred
• Contract NegotiationPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• Project management
• Client relations
• Digital agency experience
• Web design
• Web development
• Contract negotiation
• Public speaking
• Team supervision
• Communication
• Drupal
• WordPress
• Open-source technologies
• Data forecasting
• Continuous Development
• Slack (Software)
• Project Delivery
• Customer Relationship Management
• Management
• Strategic Planning
• Contract Negotiation
• Web Design
• English Language
• Sales
• Leadership
• Public Speaking
• Listening Skills
• Project Management
• Mentorship
• Presentations
• Telecommuting

• Management & Leadership
• Technology
• Consulting
• Customer Service & Support
• Software
• Account Director
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Location requirements

Country, Canada