Customer Success Representative (Canada)

Job summary

You will support French and English-speaking customers by resolving issues and navigating the platform via live chat and email. Additionally, you will collaborate with the international team to share feedback and help establish the new Canadian Customer Success department.

Job details

Role Overview We’re looking for a Customer Success Representative based in Canada to join our growing Customer Success team. We’re building our first Customer Success team in Canada, so you’ll have the opportunity to be one of the first people to join and help shape how the team develops, while working closely with our established Customer Success team in Bulgaria. You’ll support our French- and English-speaking customers, helping them navigate our platform, solve problems and get the answers they need. We’re looking for someone who is completely comfortable communicating in Canadian French (Québécois French) and English and knows how to have a genuine conversation rather than simply follow a script. This is a fully remote, shift-based role within Canada, covering morning and evening shifts. What You’ll Do: Support customers in Canadian French (Québécois French) and English via live chat, email and other channels. Help customers navigate our platform and resolve questions and issues clearly and efficiently. Own customer problems from first contact through resolution. Investigate what happened, use the information available to you, and bring in other teams when you need their help. Communicate naturally and empathetically, adapting your approach to the customer and situation. Work closely with our Customer Success team in Bulgaria, sharing knowledge and collaborating on customer issues. Identify recurring issues and share customer feedback to help us improve the overall experience. Contribute ideas as we establish and grow our new Customer Success team in Canada. Work a rotating schedule covering morning and evening shifts. What We’re Looking For: Based in Canada - this is a fully remote position. Comfortable working independently in a remote environment - you take ownership, stay on top of your work, and don’t wait to be told what to do when you spot something that needs attention. Fluent in Canadian French (Québécois French) and English, both written and spoken. Comfortable communicating naturally with French-speaking customers from Quebec, including local vocabulary and expressions. Previous experience in Customer Success, Customer Support or another customer-facing role. A warm, natural communication style – you know how to speak to people like people. Good judgement and the ability to handle challenging conversations calmly and professionally. Curious and willing to understand the problem rather than simply follow a process. A quick learner who is comfortable navigating new systems and explaining things simply. Comfortable working in a fast-paced, international environment. Available to work a rotating schedule across morning and evening shifts. Why Join Us? You won’t just be joining an existing operation. You’ll be one of the first members of our Canadian team, with the opportunity to help us build it from the ground up. You’ll have the support and experience of our established team in Bulgaria behind you, while playing an important part in shaping how we work and grow in Canada. If you enjoy helping people, communicating like a human and want to be part of something new from the beginning, we’d love to hear from you.

What you’ll do

You will support French and English-speaking customers by resolving issues and navigating the platform via live chat and email. Additionally, you will collaborate with the international team to share feedback and help establish the new Canadian Customer Success department.

Requirements

Candidates must be fluent in both Canadian French and English and possess previous experience in a customer-facing role. You must be comfortable working independently in a remote environment and available for a rotating shift schedule.

Listed skills

• Customer support · Preferred
• English · Preferred
• Communication · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Critical Thinking · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Customer Support
• Canadian French
• English
• Communication
• Problem Solving
• Live Chat
• Email Support
• Relationship Management
• Adaptability
• Critical Thinking
• Time Management
• Customer Success Management
• Curiosity
• Bilingual (French/English)
• Quick Learning
• Customer Service
• French Language
• Environmental Protocols
• Vocabulary

Job areas

• Customer Service & Support
• Software
• Customer Success Representative
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel