Customer Service Agent

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Hamilton you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you answered ‘Yes!’ to any of our question, then apply and come join us! Executive Aviation is hiring Customer Service Agents at the Hamilton Airport (YHM) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Lead who is there to support you. What do we offer? Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation. Responsibilities Greeting passengers Following airline specific check-in policies and procedures Have proper security clearances Provide pre-flight first class or priority seating grooming for the flight Manage passenger boarding as per airline procedures Understanding flight document requirements and carry-on allowances Positively working with airline crew A physical ability to consistently lift up to 70lbs/32kgs Kindly enforce airline and airport policies and procedures to passengers In some cases, learn how to bridge an airplane Other duties as assigned Qualifications At least 2 years in customer service role Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma Previous airport experience would be considered an asset Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays Strong communication skills An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada A criminal background check Hold a valid driver’s license

The Customer Service Agent is responsible for greeting passengers, managing boarding procedures, and ensuring compliance with airline and airport policies. They must also assist with pre-flight grooming and maintain positive interactions with airline crew.

Candidates must have at least 2 years of customer service experience and the ability to lift up to 70lbs. A valid driver's license, a criminal background check, and a Transport Canada security clearance are required.

• Health benefits • Flight benefits • Discounted travel

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Reliability
• Flexibility
• Aviation safety
• Passenger boarding
• Check-in procedures
• Security clearance
• Lifting
• Travel industry knowledge
• Tourism
• Valid Driver's License
• Shift Work
• Customer Service
• Communication
• Marketing

• Customer Service & Support
• Transportation
• Logistics
• Security & Safety
• Customer Service Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 28, 2026

Posting language

English

Working hours

40 hours per week