Lead Ping identity Support Engineer

Job summary

Provide L2/L3 production support and administration for Ping Identity platforms, troubleshooting authentication, federation, MFA, and directory issues. Manage incidents, changes, certificates, platform monitoring, upgrades, deployments, operational documentation, and collaboration with vendors and technical teams.

Job details

Shift: 24x7 Support (Rotational) Job Summary: We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation. Key Responsibilities Support and administer PingFederate, PingAccess, PingDirectory, PinglD, PingOne, DaVinci, RingAuthorize, and RingOne Protect/Risk. Troubleshoot authentication, SSO, federation, MFA, and directory-related issues Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs. Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication. 5. Perform incident, problem, change, and release management activities. Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mILS, configurations. Execute patching, upgrades, operational readiness checks, and production deployments. Monitor platform health, capacity, availability, and security events Develop runbooks, knowledge articles, and automation opportunities. Collaborate with vendors, application teams, infrastructure teams, and security operations. Required Skills Hands-on experience with Ping Identity products Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication Expertise in: SAML 2.0 OAuth 2.0 OpenID Connect (OIDC) LDAP SCIM RADIUS Kerberos Experience with SSL/TLS certificates, PKI, and key management Strong troubleshooting and incident-management skills Experience working in enterprise production support environments Preferred Skills Ping Identity Certifications Experience with Passkeys, FIDO2, and WebAuthr Knowledge of Microsoft Entra ID, Okta, or other IAM platforms Scripting using PowerShell, Python, or Shell scripting Healthcare, BFSI, or regulated industry experience

What you’ll do

Provide L2/L3 production support and administration for Ping Identity platforms, troubleshooting authentication, federation, MFA, and directory issues. Manage incidents, changes, certificates, platform monitoring, upgrades, deployments, operational documentation, and collaboration with vendors and technical teams.

Requirements

Requires hands-on experience with Ping Identity products and strong knowledge of IAM, SSO, federation, MFA, and passwordless authentication protocols. Also requires enterprise production support, certificate and key management, and strong troubleshooting and incident-management skills; Ping certifications, passkey experience, other IAM platforms, scripting, and regulated-industry experience are preferred.

Listed skills

• SAML 2.0 · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ping Identity
• PingFederate
• PingAccess
• PingDirectory
• PingID
• PingOne
• DaVinci
• RingAuthorize
• RingOne Protect
• Identity and Access Management
• Single Sign-On
• Federation
• Multi-Factor Authentication
• SAML 2.0
• OAuth 2.0
• OpenID Connect

Job areas

• Technology
• Customer Service & Support
• Security & Safety
• Management & Leadership

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