Cruise Sales Manager

Job summary

Lead the travel center’s sales growth by setting and tracking targets, coaching Vacation Consultants, and managing team performance. Recruit and onboard consultants, organize promotional and community events, and ensure effective use of technology and operational processes.

Job details

Location: Expedia Cruises Westshore (748 Goldstream Ave, Victoria, BC V9B 2X3) Reports To: Franchise Owner Employment Type: Full-Time Position Overview The Cruise Sales Manager plays a key leadership role in driving the success of our Travel Center. This position is responsible for achieving sales growth, recruiting and onboarding new Vacation Consultants, coaching and leading the team, executing sales and customer events, and ensuring effective adoption of our technology platforms and systems. The ideal candidate is a motivated sales leader with strong coaching abilities, a passion for travel, and the ability to foster a collaborative, high-performance environment. Key Responsibilities Sales Leadership & Center Growth Develop and execute strategies to achieve monthly, quarterly, and annual sales targets for the center. Provide sales coaching, accountability, and performance management for Vacation Consultants to support individual and team success. Monitor KPIs, sales pipelines, and productivity reports using company systems and dashboards. Lead weekly sales meetings, training sessions, and business development coaching to elevate sales effectiveness. Team Leadership, Recruiting & Onboarding Recruit and attract qualified new Vacation Consultants who fit the culture and growth needs of the center. Lead the onboarding and training process to ensure new team members confidently adopt our systems, processes, and sales best practices. Promote a collaborative team culture that encourages knowledge sharing, peer support, and professional development. Foster a positive, energetic, and inclusive work environment that aligns with our brand values. Events & Community Engagement Plan and execute engaging consumer-facing events, cruise nights, and promotional campaigns that drive lead generation and sales. Coordinate supplier partnerships and participation in in-center and virtual events. Represent the center in community outreach, networking, and business development initiatives to build brand presence. Systems, Technology & Operational Excellence Champion adoption of our sales and marketing technology platforms, CRM systems, and workflow tools to ensure operational efficiency and consistency. Ensure compliance with company processes, quality standards, and best practices in client care and documentation. Maintain a well-organized and professional retail environment that reflects our brand and enhances the client experience. Qualifications & Experience 3+ years of sales leadership experience, preferably in travel, retail, hospitality, or service-based industries. Flexible work week based on team needs Demonstrated success in growing sales results through coaching and accountability. Strong skills in recruiting, training, and motivating team members to meet performance goals. Experience planning and executing events is an asset. Tech-savvy and comfortable using CRM systems, digital marketing platforms, and productivity tools. Excellent communication, relationship-building, and customer service skills. Passion for travel, cruising, and creating exceptional client experiences.

What you’ll do

Lead the travel center’s sales growth by setting and tracking targets, coaching Vacation Consultants, and managing team performance. Recruit and onboard consultants, organize promotional and community events, and ensure effective use of technology and operational processes.

Requirements

Requires at least three years of sales leadership experience, preferably in travel, retail, hospitality, or another service-based industry, with demonstrated success in growing sales through coaching and accountability. Candidates should have strong recruiting, training, communication, customer service, and technology skills; event-planning experience and a passion for travel and cruising are assets.

Listed skills

• Onboarding · Preferred
• Team Leadership · Preferred
• Training · Preferred
• Customer service · Preferred
• Relationship Building · Preferred
• CRM Systems · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Leadership
• Sales Coaching
• Performance Management
• Recruiting
• Onboarding
• Team Leadership
• Training
• Event Planning
• Community Engagement
• Customer Service
• Relationship Building
• CRM Systems
• Digital Marketing
• Sales Pipeline Management
• Technology Adoption
• Business Development

Job areas

• Sales
• Management & Leadership
• Hospitality
• Marketing
• Customer Service & Support