Program Manager II, AI & Productivity

Job summary

The Program Manager will identify and implement AI and automation solutions to modernize workflows and improve productivity across the cruise and travel business. They will also act as an AI champion, training teams and managing the scaled rollout of new technologies.

Job details

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Program Manager II, AI & Productivity Please note: Role must be based in Vancouver. Relocation support not available for this role. Introduction to the team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. Expedia Cruises is seeking a Program Manager II, AI & Productivity to identify and implement opportunities to improve how we work through AI, automation, and emerging technologies across the cruise and travel business. You’ll examine existing workflows, including legacy technology and manual processes, to simplify work, improve productivity, and modernize our operations for the future. This is a highly hands-on role focused on building and implementing practical AI solutions, while also championing AI adoption across our corporate teams. In this role, you will: Identify and prioritize opportunities to use AI and automation, spending regular time with internal teams to understand workflows and pain points firsthand and shape what gets built and in what order. Analyze existing workflows, legacy technology, and manual processes to identify opportunities to automate, simplify, or modernize. Design, build, and implement practical AI solutions, including document processing, data extraction, email workflows, summarization, and other repetitive activities. Build and deploy solutions using LLMs and agentic workflows (e.g., prompt engineering, RAG, multi-step automation) to solve real business problems. Evaluate and maximize AI capabilities within existing enterprise software and licensed platforms, while identifying emerging technologies that can deliver value. Take solutions from pilot to scaled rollout, managing timelines, communications, and change management to drive adoption -- iterating based on real usage and feedback. Track the impact of AI initiatives against clear metrics, and keep stakeholders informed on progress and results. Partner with business and Technology teams to implement, scale, and troubleshoot AI initiatives, coordinating across teams as needed to keep work moving. Serve as an AI champion across the corporate organization through training, coaching, demonstrations, and practical guidance Experience and Qualifications: 5+ years of experience in program management, process improvement, automation, technology, or a related field. Hands-on experience building with LLMs and agentic workflows (e.g., prompt engineering, multi-step automation) to solve real business problems. Experience designing, building, and implementing AI-powered solutions, workflows, or automations. Strong understanding of AI tools, emerging technologies, and their practical business applications. Strong analytical, problem-solving, and process improvement skills. Comfortable working across teams and functions to get things done, with strong communication skills to train and advocate for AI adoption. #LI-AD1 The total cash range for this position in Vancouver is $95,000.00 to $133,000.00. Employees in this role have the potential to increase their pay up to $152,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Benefits and perks Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life. Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

What you’ll do

The Program Manager will identify and implement AI and automation solutions to modernize workflows and improve productivity across the cruise and travel business. They will also act as an AI champion, training teams and managing the scaled rollout of new technologies.

Requirements

Candidates must have at least 5 years of experience in program management, process improvement, or automation. Hands-on experience building with LLMs, agentic workflows, and AI-powered solutions is required.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Employee assistance program
• Wellness reimbursement
• Travel reimbursement
• Travel discounts
• Iatan membership

Listed skills

• Change Management · Preferred
• Training · Preferred
• Coaching · Preferred
• prompt engineering · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program management
• Process improvement
• Automation
• Artificial intelligence
• Llm
• Agentic workflows
• Prompt engineering
• Rag
• Data extraction
• Change management
• Stakeholder management
• Workflow analysis
• Technical troubleshooting
• Coaching
• Training
• Travel Reimbursements
• Prompt Engineering
• Workplace Inclusivity
• Business Problems
• Workflow Management
• Time Off Management
• AI Adoption
• Emerging Technologies
• Advocacy
• Artificial Intelligence
• Business To Business
• Social Security
• Change Management
• Communication
• Data Extraction
• Document Processing
• Employee Assistance Programs
• Problem Solving
• Operations
• Program Management
• Timelines
• Troubleshooting (Problem Solving)
• Process Improvement
• Coordinating
• Enterprise Application Software
• Demonstration Skills

Job areas

• Technology
• Management & Leadership
• Software
• Data & Analytics
• Hospitality
• AI Product Manager
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other

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