Senior Cisco IVR Developer

Senior Cisco IVR Developer Contract Term: 9 months, renewable Start Date: ASAP Work Model: Canada Hybrid Years of Experience: ideally 4+ years of DTMF IVR Development experience We are seeking experienced Senior IVR Developers to support the development, enhancement, and maintenance of DTMF and Conversational AI Voice Bot solutions within a large-scale Contact Center Transformation program. Resources will be responsible for building, testing, supporting, and optimizing IVR applications while integrating with enterprise platforms and backend systems. Top 3 Skills: Cisco CVP / Cisco Call Studio Java Development & API Integrations Cisco IVR Development (DTMF and Voice Bot Solutions) Additional Required Qualifications: Hands-on experience with Cisco CVP, Call Studio, and VXML Server. Strong Java development experience. Experience integrating applications using REST APIs, OAuth2, and XML Web Services. Experience with UCCE / ICM integrations and routing. Strong understanding of Agile delivery methodologies. Nice-to-Have Qualifications: Google Dialogflow experience. Microsoft Voice Bot technologies. Speech Analytics and NLU tuning experience. AWS, Azure, or Google Cloud experience. Experience with JIRA, Cyara, and Confluence. Financial Services industry experience. Key Responsibilities: Develop and support DTMF and Voice Bot IVR applications. Build, test, maintain, and optimize IVR solutions. Collaborate with Solution Architects and Delivery Leads. Develop integrations with backend systems and APIs. Participate in Agile development and production support activities. Create high-quality, reusable, and maintainable code. Support deployment, testing, and ongoing platform enhancements. Technical Environment: Cisco CVP Cisco Call Studio VXML Server Java REST APIs OAuth2 XML Web Services Microsoft SQL Server UCCE / ICM Apache Tomcat Agile Delivery Client-Facing Expectations: Collaborate with business and technical stakeholders. Participate in solution design and technical discussions. Support integration and implementation activities. Work closely with architects, delivery leads, and development teams. Provide ongoing support and enhancement recommendations for IVR solutions. Key Deliverables: Development and support of DTMF IVR applications. Conversational AI and Voice Bot solutions. Backend integrations and API connectivity. Unit testing, optimization, and defect resolution. Production support and maintenance activities. Reusable, scalable, and high-quality code delivery. End-to-end support of Contact Center transformation initiatives.

Develop, enhance, and maintain DTMF and Conversational AI Voice Bot solutions within a large-scale Contact Center Transformation program. Collaborate with architects to build backend integrations and provide ongoing production support for IVR applications.

Requires 4+ years of DTMF IVR development experience with strong proficiency in Cisco CVP, Call Studio, and Java. Candidates should have expertise in REST APIs, OAuth2, and UCCE/ICM integrations within an Agile environment.

• REST APIsPreferred
• AgilePreferred
• JavaPreferred

Identified from the job description. Confirm important requirements above.

• Cisco CVP
• Cisco Call Studio
• Java
• API Integrations
• DTMF IVR Development
• Voice Bot Solutions
• VXML Server
• REST APIs
• OAuth2
• XML Web Services
• UCCE
• ICM
• Agile
• Google Dialogflow
• Microsoft Voice Bot
• NLU Tuning

• Technology
• Software
• Consulting
• Engineering
• Customer Service & Support

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available