Delivering Healthcare Innovation.
Mississauga, Ontario
Better health outcomes for Canadians. Express Scripts Canada is a leading health benefits manager in Canada and has been recognized as part of the most innovative pharmacy benefit manager (PBM) in the world. As industry leaders, innovation is at the forefront of everything we do. Our best-in-class, flexible technology platform allows us to do more than simply adjudicate pharmacy, dental and extended health claims. Our proprietary consumer intelligence, clinical expertise and members-first approach allows our clients to promote better health outcomes while managing and reducing plan sponsor costs. We are the only health benefits manager in Canada with the ability to tap into the resources of a global company that positively impacts the lives of more than 170 million people worldwide and tailor them to the Canadian market. Express Scripts Canada is a subsidiary of Express Scripts, a Cigna®company.
Hybrid · Mississauga
Lead the Prior Authorization and Drug Plan Management teams, setting strategy and overseeing clinical program delivery, client onboarding, service levels, quality, and operational performance. Drive team development, change management, and process improvements, and advise on complex clinical and coverage requests.
On-site · Mississauga
Package and ship prescription medications, refrigerated and non-refrigerated pharmaceuticals, and medical supplies while meeting shipment timelines and quality standards. Receive and manage stock, prepare daily manifests, maintain cold-chain supplies, keep the shipping area organized and clean, and assist other areas as needed.
On-site · Mississauga
Process prescription refills and member requests in Kroll, including third-party adjudication, renewal coordination, documentation, and customer issue resolution within the scope of practice. Support pharmacy operations through inventory and supply management, medication receiving, packaging and shipping, audit responses, and collaboration with pharmacy and member-service teams.
Hybrid · Mississauga
Lead enterprise infrastructure operations across networking, servers, virtualization, storage, backup, and datacentre services, ensuring security, resilience, availability, and regulatory compliance. Manage operational performance, incidents, budgets, vendors, and technical teams while aligning infrastructure priorities with business needs and driving continuous service improvement.
On-site · Mississauga
Leads enterprise business continuity and disaster recovery planning, testing, incident response, and recovery efforts for critical operations and IT systems. Develops risk mitigation strategies, policies, documentation, performance targets, training, and technology improvements while advising stakeholders and overseeing implementation.
On-site · Mississauga
Coordinate operational issues, escalations, investigations, and resolutions across pharmacy operations, product, technology, vendors, and other stakeholders. Document requirements and processes, analyze operational data, maintain continuity documentation, and support system changes, roadmap planning, and business decisions.
Hybrid · Mississauga
Provide timely IT support by triaging and resolving application issues, service requests, access concerns, and other technical problems while meeting service-level commitments. Coordinate incident queues, system maintenance, documentation, user access requests, internal communications, and remote or after-hours support in collaboration with IT teams and internal customers.
Hybrid · Mississauga
Produce client financial reports and analyze quality assurance data, trends, and performance indicators for the Fraud, Waste and Abuse program. Coordinate stakeholder inquiries and projects, maintain program documentation and training, oversee audit recovery withholds, and improve operational processes.
Hybrid · Mississauga
Review and validate provider agreements, maintain accurate provider records, and process provider updates and terminations across benefit areas. Respond to provider and vendor inquiries, perform quality checks, and support team and project deliverables.
On-site · Mississauga
Serve as the first point of contact for pharmacy patients, prospective patients, and healthcare professionals, investigating and responding to inquiries about prescription transfers, refills, payments, and shipments. Coordinate follow-up with pharmacy providers and prescribers, maintain patient medication profiles, and escalate complex situations when needed.
Hybrid · Montréal
Review provider agreements for accuracy and completeness, request corrections or missing information, and enter and maintain provider details in company systems. Process provider changes and terminations, perform quality checks, respond to provider and vendor inquiries in their preferred language, and support team and project work.
On-site · Mississauga
Package and ship prescription medications, refrigerated products, and medical supplies while meeting quality standards and shipment deadlines. Receive and manage stock, process daily manifests, maintain cold-chain supplies, and keep the shipping area organized and clean.
Hybrid · Montréal
Conduct dental and other healthcare claims reviews, desk audits, and on-site audits across Canada; assess provider documentation, calculate claim adjustments, and communicate audit findings and submission guidance to providers. Prepare impartial audit reports, track results and recoveries, identify risk trends, recommend audit or risk-criteria changes, and contribute to improvements in fraud, waste, and abuse prevention.
Hybrid · Mississauga
Develop product strategies, portfolio roadmaps, value propositions, and leadership recommendations using market, client, and business insights. Lead cross-functional initiatives and collaborate on accurate, compelling product marketing materials, stakeholder alignment, and measurement of outcomes.
On-site · Burnaby
Verify prescriptions, medication accuracy, labeling, and controlled-substance validity while ensuring compliance with corporate and regulatory guidelines. Counsel patients, oversee and support pharmacy technicians, train and mentor colleagues, and provide pharmacist coverage as needed.
On-site · Mississauga
Process prescription refills and orders in Kroll, maintain accurate member records, handle claims adjudication, and respond to patient requests and questions. Coordinate prescription transfers, renewals, and refill notifications while documenting interactions and collaborating with pharmacy colleagues to maintain service quality.
