Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada

Job summary

Coordinate operational issues, escalations, investigations, and resolutions across pharmacy operations, product, technology, vendors, and other stakeholders. Document requirements and processes, analyze operational data, maintain continuity documentation, and support system changes, roadmap planning, and business decisions.

Job details

The Pharmacy Operations & Product Advisor supports operational continuity and product enablement through the coordination of operational, system, process, and business activities. The role works across Pharmacy, Provider Services, Care Navigation, and other internal and external partners to resolve operational issues, document business requirements, and support process and system improvements. The Advisor analyzes operational challenges, coordinates supporting data and information, maintains key process and business continuity documentation, and prepares materials to support roadmap planning and business decisions. The role also supports teams through operational and system changes by identifying requirements, impacts, risks, and dependencies. Working with limited direction, the Advisor applies sound judgment and business knowledge to manage priorities, coordinate cross-functional activities, and recommend practical solutions that improve operational effectiveness and service delivery. Key Responsibilities Coordinate operational issues, production escalations, defect investigations, root cause discussions, and resolution activities across internal teams, vendors, and operational stakeholders. Act as an operational liaison between pharmacy operations, Product, technology, external vendors, and business stakeholders to support issue resolution, process improvements, and operational readiness activities. Support administration of key operational systems, access management processes, and related business activities. Maintain process, operational, and disaster recovery documentation. Document business requirements, operational pain points, risks, process gaps, and enhancement opportunities. Coordinate operational data, metrics, and analysis to quantify challenges, measure outcomes, and support business and product decisions. Support process and system changes, including operational readiness, stakeholder communication, training coordination, and change management activities. Prepare process maps, presentations, reports, and decision-support materials. Support roadmap planning, prioritization and business case development through research, operational analysis, and documentation. Qualifications Strong business and operational analysis capabilities, with advanced skills in Microsoft Excel, Visio, and PowerPoint. Demonstrated experience coordinating system and operational issues, documenting processes and business requirements, analyzing operational challenges, supporting process changes and operational readiness, and preparing business case and roadmap materials. Strong stakeholder management, communication, organizational, and problem-solving skills are essential. NOTE: Internal candidates should apply before October 14, 2026. Express Scripts Canada Is a Cigna Company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products. About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required. We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

What you’ll do

Coordinate operational issues, escalations, investigations, and resolutions across pharmacy operations, product, technology, vendors, and other stakeholders. Document requirements and processes, analyze operational data, maintain continuity documentation, and support system changes, roadmap planning, and business decisions.

Requirements

The role requires strong business and operational analysis skills, advanced proficiency in Excel, Visio, and PowerPoint, and experience coordinating system and operational issues. Candidates should also have experience documenting processes and requirements, analyzing challenges, supporting change and operational readiness, and preparing business case and roadmap materials, along with strong communication and stakeholder-management skills.

Listed skills

• Business analysis · Preferred
• Microsoft Excel · Preferred
• issue resolution · Preferred
• Root Cause Analysis · Preferred
• Process Mapping · Preferred
• Stakeholder Management · Preferred
• Change Management · Preferred
• Data analysis · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Operational Analysis
• Microsoft Excel
• Microsoft Visio
• Microsoft PowerPoint
• Issue Resolution
• Root Cause Analysis
• Requirements Documentation
• Process Mapping
• Stakeholder Management
• Change Management
• Operational Readiness
• Data Analysis
• Roadmap Planning
• Business Case Development
• Problem-Solving

Job areas

• Healthcare
• Management & Leadership
• Data & Analytics
• Administrative

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