Customer Support & Warehouse Associate

Job summary

Receive, store, pick, pack, document, and ship incoming and outgoing goods while maintaining a safe, orderly warehouse and forklift. Provide occasional order-desk support by checking inventory, preparing orders and invoices, assisting customers, and coordinating shipping details.

Job details

FABCO Plastics is seeking a hardworking, positive, and highly motivated individual to join our team. This position is responsible for all aspects of warehouse operations and may occasionally provide support at the order desk. The successful candidate will see this role as an opportunity to learn, grow, and advance within our organization. Key responsibilities include receiving incoming materials, preparing and shipping orders, and completing all required documentation. Shipping and Receiving Responsibilities: · Receive incoming goods and verify that all products are accurate and in good condition. · Store received product in the appropriate locations. · Complete and process all required paperwork. · Prepare bills of lading and courier documentation as required. · Pick, pack and weigh outgoing orders, ensuring that all goods are securely packaged and properly labelled. · Work outdoors in the yard to load, unload, and ship orders in all weather conditions. · Maintain a clean, safe, and orderly warehouse. · Perform general shop duties as required. · Maintain the forklift in safe operating condition and report any concerns to the branch manager. · Follow all health and safety policies and procedures. · Perform other duties as assigned. Inside Sales Responsibilities: · Check inventory to confirm product availability. · Calculate prices and apply the appropriate discounts. · Address customer concerns and complaints professionally. · Prepare orders and invoices. · Ensure that customer information is accurate and current. · Review customer accounts for available credit and outstanding balances. · Advise customers of shipping dates and potential delays. · Notify the appropriate internal department of each order and its scheduled shipping date. · Review orders for accuracy and completeness. · Identify opportunities to recommend additional products that meet customer needs. · Maintain organized records of al processed orders. Qualifications: · Valid forklift licence. · Excellent customer service skills. · Strong verbal and written communication skills. · Proficiency with computers and relevant warehouse software. · Ability to maintain accurate inventory records. · Ability to work both independently and collaboratively as part of a team. · Ability to stand for extended periods. · Ability to safely lift and move items weighing more than 50 lbs. Only qualified candidates will be contacted. Applicants must be Canadian residents to be considered. Pay: $40,000.00-$45,000.00 per year Benefits: Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care

What you’ll do

Receive, store, pick, pack, document, and ship incoming and outgoing goods while maintaining a safe, orderly warehouse and forklift. Provide occasional order-desk support by checking inventory, preparing orders and invoices, assisting customers, and coordinating shipping details.

Requirements

Candidates must hold a valid forklift licence and demonstrate strong customer service and communication skills, computer proficiency, and the ability to maintain accurate inventory records. They must be able to work independently and collaboratively, stand for extended periods, and safely lift and move items weighing more than 50 pounds.

Benefits

• Dental Care
• Disability Insurance
• Extended Health Care
• Life Insurance
• On-Site Parking
• Paid Time Off
• Vision Care

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Inventory management · Preferred
• Forklift operation · Preferred
• Order Preparation · Preferred
• Documentation · Preferred
• record keeping · Preferred
• Teamwork · Preferred
• Physical stamina · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Verbal Communication
• Written Communication
• Computer Proficiency
• Warehouse Software
• Inventory Management
• Forklift Operation
• Shipping and Receiving
• Order Preparation
• Documentation
• Packaging and Labelling
• Pricing and Discounts
• Complaint Resolution
• Record Keeping
• Teamwork
• Physical Stamina

Job areas

• Logistics
• Customer Service & Support
• Sales
• Trades
• Manufacturing