Customer Service Specialist

Job summary

The Customer Service Specialist acts as the primary point of contact for customers and sales representatives to resolve inquiries and support account management. They are responsible for managing orders, returns, and invoice discrepancies while maintaining accurate records in CRM systems.

Job details

Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty. Job Status: Permanent Full time Shift: Monday to Friday, 8:00am to 4:30pm Work Location: 2000 Brigantine Dr., Coquitlam, BC Hourly Range: $23.81/hr - $25.00/hr In this role, you will: Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience. Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution. Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders. Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up. Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes. You have: A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry. Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset. Strong written and verbal communication skills, with bilingual English/French skills considered an asset. Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams. The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills. You get: $200 safety boot voucher & company-provided PPE (if applicable) $300 per year to spend on company products Employee discount pricing Employee appreciation events & rewards Free onsite parking Bus pass reimbursement Exclusive discounts with various vendors Why us? We’re much bigger than you think – 30+ natural health brands loved across North America. Proudly Canadian-owned & operated. Learn more about us here: https://ca.naturalfactors.com/pages/our-nature This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

What you’ll do

The Customer Service Specialist acts as the primary point of contact for customers and sales representatives to resolve inquiries and support account management. They are responsible for managing orders, returns, and invoice discrepancies while maintaining accurate records in CRM systems.

Requirements

Candidates must have at least 2 years of customer service experience and proficiency in Microsoft 365 and CRM software. A post-secondary education in Nutrition, Science, or a related field is required, with professional designations considered an asset.

Benefits

• Safety boot voucher
• Company-provided PPE
• Product spending allowance
• Employee discount pricing
• Employee appreciation events
• Free onsite parking
• Bus pass reimbursement

Listed skills

• Customer service · Preferred
• CRM Systems · Preferred
• Microsoft 365 · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Teams · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Account Management · Preferred
• Data entry · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• CRM systems
• Microsoft 365
• Outlook
• Excel
• Word
• Teams
• Problem-solving
• Communication
• Account management
• Data entry
• Attention to detail
• Brand Loyalty
• Talent Management
• Nutritional Science
• Bilingual (French/English)
• Microsoft Excel
• Account Management
• Customer Relationship Management
• Business Systems
• Customer Service
• Sales
• Health Sciences
• Invoicing
• Problem Solving
• Microsoft Outlook
• Verbal Communication Skills
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Science & Research
• Administrative
• Customer Service Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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