Retail Sales Associate / Sales Manager — Shopify & Amazon Order Fulfillment

Job summary

Assist customers, drive sales, process transactions, maintain merchandise displays and store operations, and fulfill Shopify and Amazon orders accurately. At the manager level, coach staff, coordinate daily tasks and sales-floor coverage, and help resolve customer concerns.

Job details

Retail Sales Associate / Sales Manager — Shopify & Amazon Order Fulfillment FANABOX™ | Old Montréal, Québec Full-time · On-site $18–$26 CAD/hour, depending on experience and level of responsibility About FANABOX™ FANABOX™ is a Canadian, family-owned sports merchandise boutique serving fans since 1994. Located in Old Montréal, we specialize in authentic, officially licensed Formula 1, motorsports, soccer, hockey and baseball merchandise. Our customers include local sports fans, international visitors and collectors shopping in our boutique and online. We’re looking for someone reliable, organized and comfortable selling, helping customers and preparing online orders. About the role You’ll work directly with the owners to support sales, daily store operations and order fulfillment through Shopify and Amazon Seller Central. We welcome experienced sales associates and candidates ready to take on a management role. Your responsibilities and compensation will reflect your experience. Candidates hired at the manager level will also coach staff, coordinate daily tasks and help lead sales performance. Your responsibilities - Welcome customers and help them choose merchandise, sizes and gifts. - Build sales through product knowledge, helpful recommendations and attentive service. - Process purchases using the cash register and payment terminal. - Follow store procedures for returns, exchanges, opening, closing and cash handling. - Pick, pack and ship Shopify and Amazon orders accurately and on time. - Verify product styles, sizes, colours, quantities and condition before packing. - Prepare shipping labels, upload tracking and update order fulfillment status. - Identify inventory discrepancies, missing products and order issues before shipping. - Receive deliveries, replenish merchandise and keep stockrooms organized. - Create and maintain attractive window displays, product displays and visual merchandising boards. - Keep the boutique clean, organized and welcoming. - Support holiday sales, Grand Prix periods, promotions and in-store events. Additional responsibilities for the sales manager - Lead by example on the sales floor and help the team meet sales goals. - Coach employees on products, selling techniques and customer service. - Assign daily tasks and follow up on their completion. - Help resolve customer concerns and keep the owners informed of issues. - Coordinate sales floor coverage and order preparation during busy periods. What we’re looking for - Previous retail sales experience, ideally in sportswear, fashion, collectibles or specialty retail. - For the manager role, previous experience as a keyholder, supervisor, assistant manager or store manager. - A friendly, confident approach to selling and helping customers. - Experience with Shopify Admin, Amazon Seller Central and online order fulfillment. - Familiarity with cash registers, payment terminals and accurate cash handling. - Strong attention to detail with payments, merchandise and shipping information. - Ability to prioritize, take initiative and follow tasks through to completion. - French communication skills sufficient to serve customers and handle everyday store duties. - English communication skills to assist English-speaking international visitors and online customers. - Comfort using computers, email, Microsoft Word and Excel. - Availability for weekends, occasional evenings and peak retail periods. - Current residence in Montréal or the surrounding area, reliable transportation to Old Montréal and legal authorization to work in Canada. - Ability to perform the role’s physical duties, including standing, packing orders and moving merchandise, with accommodation where needed. Basic knowledge of digital marketing or AI tools is an asset. An interest in Formula 1, the Montréal Canadiens and local sports culture is welcome. A willingness to learn our products is essential. How to apply Send your résumé and a short introduction to info@fanabox.com with the subject line “FANABOX Retail Application.” Please include: - Whether you’re applying for the sales associate or sales manager role. - Your availability and earliest start date. - Your retail sales and supervisory experience. - Your experience picking, packing and shipping Shopify and Amazon orders, including the tasks you handled personally.

What you’ll do

Assist customers, drive sales, process transactions, maintain merchandise displays and store operations, and fulfill Shopify and Amazon orders accurately. At the manager level, coach staff, coordinate daily tasks and sales-floor coverage, and help resolve customer concerns.

Requirements

Candidates should have retail sales experience, with supervisory experience required for the manager role, and familiarity with Shopify, Amazon Seller Central, order fulfillment, cash handling, and customer service. The role requires French and English communication skills, weekend and peak-period availability, residence near Montréal, reliable transportation, and legal authorization to work in Canada.

Listed skills

• Customer service · Preferred
• Order Fulfillment · Preferred
• Inventory management · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Sales
• Customer Service
• Shopify Admin
• Amazon Seller Central
• Order Fulfillment
• Picking, Packing, And Shipping
• Inventory Management
• Cash Handling
• Visual Merchandising
• Staff Coaching
• Task Coordination
• Sales Performance
• French Communication
• English Communication
• Microsoft Word And Excel
• Digital Marketing

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Logistics