Customer Service Representative

Company Description If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity. Job Description Be part of what makes us different. You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for detail and a passion for teamwork, you’ll ensure products are displayed beautifully and customers feel supported every step of their visit. Here are some of the other ways you’ll help us stand out: Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience. Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products. Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage. Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting. Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use. Complete designated opening and closing procedures and support fellow Team Members as needed. Support the team with additional duties on a periodic basis. Qualifications What you bring to the table. We provide the opportunity, and you bring the potential. A genuine passion for delivering engaging and exceptional customer service. Retail experience is considered an asset; an equivalent combination of education and experience will also be considered. The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards. A collaborative, team-oriented approach supported by strong communication and organizational skills. Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions. Flexibility to work a dynamic schedule including evenings, weekends, and holidays. Fluency in English; French language skills considered an asset. What we bring to the table. At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers: Comprehensive benefit program and coverage that varies by position. Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program. A 10% discount on in-store purchases. On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities. The opportunity to support local neighbourhoods through our community programs. Additional Information Grow a Career with us... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving! We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths. We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them. We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy. Availability: Open Department: Produce Location: Newmarket Compensation: from CAD 17.60 - hourly

Deliver exceptional customer service by greeting and assisting shoppers while maintaining the Produce department's appearance. Responsibilities include stocking, rotating merchandise, and performing general housekeeping duties to ensure a clean and safe shopping environment.

Candidates should have a passion for customer service and the ability to work in a fast-paced environment involving heavy lifting and standing. Retail experience is considered an asset, and fluency in English is required.

• Healthcare • Dental care • Disability coverage • Life insurance • Registered retirement savings program • 10% discount on in-store purchases • On-the-job training

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Merchandising
• Inventory Rotation
• Housekeeping
• Communication
• Organization
• Teamwork
• Attention To Detail
• Food Safety
• Health And Safety
• Workplace Inclusivity
• Organizational Skills
• Lifting Ability
• Dental Care
• Service Standards
• Artificial Intelligence
• Cleanliness
• Mopping
• English Language
• Food Safety And Sanitation
• French Language
• Team Oriented
• Prioritization
• Enthusiasm
• Detail Oriented

• Retail
• Customer Service & Support
• Food & Beverage
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week