Salesperson

Job summary

Greet customers, assess their needs, recommend watch and jewelry repair services and related products, explain options and pricing, prepare work orders, and process sales and payments. Maintain accurate records and an organized sales area, coordinate customer requests and timelines with repair technicians, support merchandising and promotions, and provide after-sales service.

Job details

Company Description Fast Time Watch Repair, formerly known as Sears Watch & Jewellery Repair, is a specialized retail and service company focused on watch and jewelry repair. The company has a long-standing presence in Canada, with its origins at 880 Fort William Rd in Thunder Bay, Ontario. Fast Time is known for providing reliable, customer-focused service to individuals seeking repairs, maintenance, and related products. Team members work in a hands-on environment that values integrity, attention to detail, and personalized customer care. The company offers opportunities to learn about timepieces and jewelry while supporting customers with practical solutions. Role Description This is a full-time, on-site Salesperson role based in Hamilton, ON. The Salesperson will greet customers, assess their needs, and recommend appropriate watch repair services, jewelry repair services, accessories, and related products. Day-to-day tasks include explaining service options and pricing, preparing work orders, processing sales and payments, and maintaining accurate records. The role involves keeping the sales area clean, organized, and well-stocked, as well as coordinating with repair technicians to ensure clear communication about customer requests and timelines. The Salesperson will also assist with basic merchandising, participate in promotional activities, and provide courteous after-sales support to encourage repeat business. Qualifications Customer service and communication skills, with the ability to listen carefully and explain services and products clearly. Sales and retail skills, including basic upselling, cross-selling, and handling cash and electronic payments accurately. Organizational and time management skills to manage multiple customer requests, work orders, and follow-ups. Attention to detail and basic product knowledge, with interest in learning about watches, jewelry, and repair processes. Ability to work on-site in Hamilton, ON, stand for extended periods, and maintain a professional appearance. Collaborative mindset and reliability, with a willingness to support team members and follow established procedures. Previous retail, jewelry, or watch-related experience is an asset but not required; training will be provided. High school diploma or equivalent; additional training in retail, customer service, or related fields is beneficial.

What you’ll do

Greet customers, assess their needs, recommend watch and jewelry repair services and related products, explain options and pricing, prepare work orders, and process sales and payments. Maintain accurate records and an organized sales area, coordinate customer requests and timelines with repair technicians, support merchandising and promotions, and provide after-sales service.

Requirements

Strong customer service, communication, sales, organizational, and time-management skills are required, along with attention to detail and an interest in learning about watches, jewelry, and repair processes. Applicants must be able to work on-site in Hamilton, stand for extended periods, maintain a professional appearance, and have a high school diploma or equivalent; related experience is an asset but not required, and training is provided.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• record keeping · Preferred
• Communication · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Retail Sales
• Upselling
• Cross-Selling
• Cash Handling
• Electronic Payment Processing
• Organization
• Time Management
• Attention To Detail
• Product Knowledge
• Work Order Preparation
• Record Keeping
• Merchandising
• After-Sales Support
• Teamwork

Job areas

• Sales
• Retail
• Customer Service & Support