Customer Service - Customer Service Representative

Job summary

Enter sales orders into the CRM and respond to customer inquiries by phone or email with timely, professional, and accurate support. Troubleshoot and resolve customer concerns, process orders, returns, and exchanges, and participate in events.

Job details

Overview Fastco is looking for a detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be responsible for providing exceptional customer support by addressing inquiries, resolving complaints, and assisting with orders, returns, and product information. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences. Responsibilities Sales Order entry into the company’s CRM system. Handle customer inquiries via telephone or email. Provide excellent customer service through timely, professional and accurate responses. Troubleshoot and resolve customer inquiries. Participate in various events. Process orders, returns, and exchanges accurately. Qualifications & Skills Ability to multitask and work in a fast-paced environment. Positive attitude and strong work ethic. Excellent proficiency in spoken and written French required. Knowledge of English is necessary to ensure communication with clients across Canada. Strong communication and problem-solving skills. Ability to work as a team and provide help to others. Remain calm under pressure when dealing with difficult clients. High school diploma or equivalent. At least one (1) experience in customer service or in a related field. Great knowledge of Outlook, Excel and Word. CRM experience an asset. Interest in automotive as asset.

What you’ll do

Enter sales orders into the CRM and respond to customer inquiries by phone or email with timely, professional, and accurate support. Troubleshoot and resolve customer concerns, process orders, returns, and exchanges, and participate in events.

Requirements

Requires strong spoken and written French, English communication skills, customer service or related experience, and a high school diploma or equivalent. Candidates should be proficient in Outlook, Excel, and Word, and demonstrate multitasking, communication, problem-solving, teamwork, and composure under pressure; CRM experience and automotive interest are assets.

Listed skills

• Customer service · Preferred
• Customer support · Preferred
• CRM · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Problem solving · Preferred
• Teamwork · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Order Entry
• CRM
• Telephone and Email Communication
• Complaint Resolution
• Troubleshooting
• Order Processing
• Returns and Exchanges
• Written and Spoken French
• English Communication
• Multitasking
• Problem-Solving
• Teamwork
• Microsoft Outlook
• Microsoft Excel

Job areas

• Customer Service & Support
• Sales
• Manufacturing

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