AR - Accounts Receivable Technician

Job summary

The role involves managing customer orders, processing payments, and performing account reconciliations to ensure accurate financial records. Additionally, the technician will implement collection strategies and maintain professional communication with customers to resolve billing discrepancies.

Job details

OVERVIEW Fastco is seeking a detail-oriented Intermediate Level Accounts Receivable Technician to join our finance team. The ideal candidate will have a background in accounts receivable. This role requires a meticulous and organized individual who can efficiently manage customer accounts, proactively engage with customers to facilitate timely payments, and oversee the day-to-day processing and management of payments for incoming orders. RESPONSIBILITIES Order Management 10 % Manage customer orders on a day-to-day basis, ensuring orders are processed accurately and efficiently. Follow up on orders identified as prepaid to obtain and confirm payment. Release orders for processing and shipment once payment has been received and verified. Work closely with the Customer Service Representative (CSR) team to coordinate order status, payment, and release requirements. Maintain clear and timely communication with internal teams to ensure orders are processed without delays. Customer Communication & Customer Account Reconciliation 20 % Build and maintain positive relationships with customers to facilitate smoother collections processes. Address customer inquiries related to invoices, payments, and account balances in a professional and timely manner. Work closely with the customer service, sales, and marketing teams to ensure accurate and timely invoicing. Reconcile customer accounts and resolve any billing discrepancies. Customer Collections 40% Implement effective collection strategies to minimize outstanding receivables. Communicate with customers to address payment delays, resolve disputes, and negotiate payment plans. Monitor and manage aged receivables, taking appropriate actions to accelerate cash inflows. Cash Application 30% Accurately apply incoming payments to customer accounts using our ERP software. Reconcile discrepancies between payment amounts received and outstanding invoices. Investigate and resolve payment-related issues promptly. QUALIFICATIONS AND SKILLS Have a minimum of 2+ years of experience in accounts receivable with a strong understanding of accounting principles. Excellent communication and negotiation skills for interacting with both internal teams and external customers. Proficiency in using an ERP system and Microsoft Excel for data analysis and reporting. Detail-oriented with a high level of accuracy in data entry and customer account reconciliation. Ability to work independently and collaboratively in a fast-paced environment. Have a DCS, ACS in accounting or administration, college level. Proficiency in spoken and written French & English needed to ensure communication with clients across Canada. Master of the MS Office suite mainly Excel and Outlook. Knowledge of SAP Business by Design would be an asset.

What you’ll do

The role involves managing customer orders, processing payments, and performing account reconciliations to ensure accurate financial records. Additionally, the technician will implement collection strategies and maintain professional communication with customers to resolve billing discrepancies.

Requirements

Candidates must have at least 2 years of experience in accounts receivable and a college-level diploma in accounting or administration. Proficiency in English and French, along with strong skills in Microsoft Office and ERP systems, is required.

Listed skills

• Accounts receivable · Preferred
• Cash application · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Communication · Preferred
• Negotiation · Preferred
• Billing · Preferred
• Microsoft Outlook · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Accounts receivable
• Accounting principles
• Order management
• Customer collections
• Cash application
• Account reconciliation
• ERP software
• Microsoft Excel
• Data entry
• Communication
• Negotiation
• Billing
• SAP Business by Design
• Microsoft Outlook
• Invoicing
• Account Reconciliation
• Cash Application
• Order Management
• Collection Processes
• Accounts Receivable
• Accounting
• Data Analysis
• Management
• SAP Business Suite
• Customer Service
• Customer Communications Management
• Data Entry
• English Language
• Enterprise Resource Planning
• Finance
• Sales
• French Language
• Marketing
• Microsoft Office
• Order Management Systems
• DCS File Format
• Collections
• Customer Inquiries
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Accounts Receivable Technician
• Accounts Payable / Receivable Clerk
• Accounting Associate Professionals
• Bookkeeping, Accounting, and Auditing Clerks

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