Gestionnaire, Relations avec les notaires

Job summary

The Manager, Notary Relations is responsible for managing and growing a network of notaries to ensure all RLS deals are signed efficiently across Quebec. This role involves maintaining strong partner relationships, monitoring service levels, and acting as the primary point of contact for notary communications.

Job details

Company Summary Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As Manager, Notary Relations you will be responsible for maintaining and growing a notary network that will be able to sign all of our RLS deals. You will be accountable for the management of the Notary network. Accountability will also include to develop the network, find and onboard the notaries and maintain a strong relationship with the notary partners to ensure business continuity. You will act as a hub for the notary network internally and externally for all communications. You will manage notary complaints; provide improvements and solutions in notary services and make recommendations for new partnership as well as ending of partnerships. As Manager, Notary Relations, you might have to manage a small team of employees if needed. As a Manager, Notary Relations VOTRE CONTRIBUTION: Gérer le réseau notaire (Assurez-vous d'avoir suffisamment de notaires pour signer toutes nos ententes RLS (virtuellement et physiquement), dans toutes les régions du Quebéc, qu'ils offrent un excellent service à la clientèle, qu'ils comprennent le partenariat et qu'ils respectent les SLA contractuels. Identifiez des associes notaires solides, expliquez le partenariat et l'entente qu'ils signeront. Assurez-vous que les niveaux de service des notaires sont respectés. Maintenez des relations etroites avec nos partenaires en rencontrant régulièrement les notaires et en initiant ces rencontres Partagez et recommandez des actions spécifiques du réseau. Evaluer le volume des transactions et le nombre de notaires nécessaires dans une région et le personnel en conséquence afin de garantir que les niveaux de service sont respectés Soyez responsable des resultats des niveaux de service VOS COMPÉTENCES : Connaissance spécialisée du secteur du RLS, du métier de notaire et du processus de clôture d'une hypothèque au Québec. 5 à 7 ans d'expérience dans le domaine notarial, immobilier ou hypothécaire. Un diplôme postsecondaire ou un diplôme de parajuriste Excellent pour établir et maintenir des relations a long terme et developper des partenariats suffisamment solides pour resister aux obstacles Compétences superieures en communication écrite et orale avec la capacité de gérer efficacement tous les niveaux d'une organisation (internes et externes) Passionné par l'orientation client avec une mentalite créative et résolutive Compétences exceptionnelles en planification et organisation À l'aise de travailler sous pression et avec des priorités concurrentes pour obtenir des résultats. La personne titulaire de ce poste doit être bilingue en français et en anglais en raison de la nature du poste et de la nécessité de communiquer efficacement avec les clients anglophones et les partenaires internes. ********************************************************************************* HERE’S HOW YOU’LL CONTRIBUTE: Manage the Notary Network (Ensure we have enough notaries to sign all our RLS deals (virtually and physically), in all the Quebec regions, that they provide excellent customer service, that they understand the partnership and that they follow the contractual SLA’s. Identify strong notary partners, explain the partnership and the agreement they will sign. Ensure service levels of the notaries are met Maintain close relationships with our partners by meeting with notaries regularly and initiating those meetings Share and recommend specific actions of the network. Assess the volume of transactions and the number of notaries needed in a specific region and staff accordingly to ensure service levels are met Be accountable for results of the service levels HERE’S WHAT YOU’LL BRING: Specialized knowledge of the RLS business, the notary business and the closing process of a mortgage in Quebec. 5-7 years of experience in the notarial business, real estate or mortgage business. Post-secondary degree or paralegal degree an assert Excellent at establishing and maintaining long-term relationships and developing partnerships strong enough to withstand obstacles Superior written and verbal communication skills with the ability to deal effectively with all levels of an organization (internal and external) Passionate about customer centricity with a creative problem-solving mindset Exceptional planning and organization skills Comfortable working under pressure and competing priorities to deliver results. Bilingualism in French and English is required for this position due to the nature of the role and the necessity to communicate effectively with English speaking clients and internal partners Total Direct Compensation: $120,774 - $147,611 Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable) HERE’S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *As per terms of the employment agreement For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

What you’ll do

The Manager, Notary Relations is responsible for managing and growing a network of notaries to ensure all RLS deals are signed efficiently across Quebec. This role involves maintaining strong partner relationships, monitoring service levels, and acting as the primary point of contact for notary communications.

Requirements

Candidates must possess 5-7 years of experience in the notarial, real estate, or mortgage sectors along with a post-secondary or paralegal degree. Proficiency in both English and French is required to effectively communicate with internal and external stakeholders.

Benefits

• Employee and Family Assistance Program • Wellness Essentials • Group retirement savings plan • Paid holidays • Paid time off • Hybrid work arrangements • Paid volunteer opportunities • Charitable donation matching • Employee recognition programs • Performance-based incentives • Stock purchase plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Notary relations
• Relationship management
• Real estate law
• Mortgage closing process
• Strategic planning
• Problem solving
• Communication
• Team management
• Customer service
• Contractual SLA management
• Network development
• Bilingualism
• Customer Centricity
• Notary Services
• Accountability
• Organizational Skills
• Time Off Management
• Bilingual (French/English)
• Planning
• Artificial Intelligence
• Business Continuity
• Management
• Customer Service
• Mortgage Loans
• Creative Problem Solving
• English Language
• Innovation
• Mentorship
• Real Estate
• Title Insurance
• Verbal Communication Skills
• Team Oriented

Job areas

• Legal
• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Unclassified
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products