Distribution and Trade Compliance Manager

Richmond, BC
On-site
Posted Oct 15, 2026
1 position

$110,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The manager will oversee Canadian and U.S. import/export compliance, customs documentation, and trade regulations while managing daily warehouse operations and shipping logistics. They are responsible for leading the workforce, ensuring inventory accuracy, and coordinating across departments to meet production and customer requirements.

Job details

At ProMach, we look for people who want to shine. Here, you can grow your career, share bold ideas, and make a real impact. Do we have your attention? Keep reading. Key Responsibilities Customs and Cross Border Compliance · Provide operational oversight of Canadian and U.S. import and export compliance, including customs documentation, tariff classification, country of origin, valuation and USMCA/CUSMA requirements. · Ensure shipment data and supporting records are accurate, complete, controlled and retained in accordance with company and regulatory requirements. · Work with customs brokers, carriers, internal subject-matter experts and other partners to resolve entry discrepancies, shipment holds and compliance risks promptly. · Maintain clear controls and escalation procedures that prevent unsupported customs changes or preferential-trade claims and support audit readiness. Outbound Parts and Machine Shipping · Ensure parts, machines and intercompany transfers are picked, packed, documented and shipped safely, accurately and on time. · Maintain visibility of upcoming shipments, priorities, documentation status, capacity constraints and risks, and communicate changes promptly. · Oversee carrier and freight-forwarder performance, freight cost, packaging, crating, loading coordination, damage, claims and escalated delivery issues. · Ensure customer requirements, routing instructions, Incoterms and internal shipment-release controls are consistently followed. Daily Leadership and Workforce Management · Lead daily huddles to confirm priorities, assign responsibilities, identify constraints and ensure the team understands the plan for the day. · Manage workload and capacity across shipping, receiving and warehouse activities, proactively reallocating available resources when one area has excess capacity. · Set clear expectations for productivity, service, accuracy and follow-through, and ensure the team remains effectively utilized throughout the day. · Maintain regular floor presence, coach the team, remove barriers and follow up on commitments and performance gaps. · Develop cross-training and coverage plans to reduce dependency on individual employees and improve flexibility across functions. Cross Functional Coordination · Coordinate closely with Sales, Parts Sales, Operations and Planning to align shipment dates, production readiness, documentation and customer priorities. · Provide clear and timely updates on shipment status, delays, risks, resource constraints and recovery actions. · Resolve cross-functional issues before they affect customers, production schedules or regulatory compliance. Receiving Warehouse and Inventory Control · Ensure receiving, put-away and material movement activities are completed safely, accurately and on time. · Maintain standards for warehouse organization, 5S, safe storage, space utilization, material identification and location accuracy. · Ensure discrepancies, returns, transfers, negative inventory, picking errors and recurring inventory variances are investigated and resolved. · Oversee cycle counts, physical inventory and warehouse audits, ensuring corrective actions are completed. Continuous Improvement and Performance · Maintain practical KPIs and daily or weekly controls for on-time shipping, backlogs, productivity, accuracy, freight performance and customs compliance. · Use data, floor observation and root-cause analysis to eliminate recurring issues and sustain corrective actions. · Lead improvements to layout, workflow, systems, material flow, labour utilization and business-continuity plans. Qualifications · Bachelor's degree in supply chain, logistics, business, operations or a related field preferred; an equivalent combination of education and relevant experience will be considered. · Minimum 7 years of progressive leadership experience in logistics, shipping, warehouse operations or customs compliance, including responsibility for workforce and capacity management. · Strong working knowledge of Canadian and U.S. import and export requirements, tariff classification, country of origin, valuation, Incoterms and USMCA/CUSMA documentation. · Certified Customs Specialist designation or a comparable North American customs or trade-compliance credential is preferred; equivalent customs-compliance experience will be considered. · APICS or ASCM certification, including CPIM or CSCP, is an asset. Strong cross-functional communication, ERP and Microsoft Excel skills are required. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, a comprehensive medical/dental program, as well as a generous paid time off program, and a retirement savings plan with a company match (starting day one!). And because we understand the importance of feeling protected, you are eligible after three months of employment! Starting salary: CAD $110,000+ #WEXCA Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What you’ll do

Requirements

Candidates should have at least 7 years of progressive leadership experience in logistics, shipping, or customs compliance. A bachelor's degree in a related field is preferred, along with strong knowledge of North American trade regulations and proficiency in ERP systems.