Outside Sales- Parts & Service- Refuse Equipment

Job summary

Grow parts and service sales for refuse equipment across the assigned territory by managing existing accounts, prospecting new customers, conducting site visits, and identifying sales opportunities. Prepare quotations and parts packages, process orders, support collections, maintain customer records, and coordinate with Sales and Service teams to deliver customer solutions.

Job details

Ontario About The Role The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers. What You’ll Do Service existing accounts and ensure effective and continuous customer communication/ interaction Prospect and assess territory for potential new customers Promote and sell represented product lines throughout the territory Prepare quotations for customers, follow up on sales and process orders Organize parts delivery (and deliver when required) Support credit control by tracking and collecting customer receivables Acquire and update customer information to ensure up to date customer database Establish a visit plan and schedule weekly Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement Promote promotional products and campaigns Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales Produce territory analysis reports on applicable market Conduct daily/ weekly prospecting parts calls Log all calls and communications with customers to allow for seamless customer support Develop and present parts packages to customers Proactively seek opportunities for new sales growth Increase year over year part sales growth, parts gross margin and diversification in product and customer base Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions Complete additional tasks as assigned Total Rewards Anticipated Compensation Range: $80,000.00-$120,000.00 – comprised of a base salary and quarterly bonus opportunity. Actual compensation will be based on skills, experience, qualifications, and market conditions. Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage Vacation & Paid Personal days Employer Matching Retirement Savings Plan Position Details Location: GTA or Southwestern Ontario Status: Full-time, Permanent Position Type: Salaried position Schedule - Monday-Friday - occasional extended hours may be required based on operational needs. Vacancy Type: Existing Vacancy Travel: Daily travel required within assigned territory What You Bring 3+ years’ experience in a Customer Service Representative role or a related position Experience using MS Office Suite, with a focus on Microsoft Word and Excel Experience using a Customer Relationship Management (CRM) software Experience analyzing current sales and forecasting future sales Experience developing sales strategies Previous exposure to a heavy equipment environment is preferred Relevant experience may include; Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc. Strong technical skills and mechanical abilities Must have strong verbal and written communication Strong sales and customer service skills Strong understanding of sales processes Self-motivated, results-orientated and motivated to exceed targets Additional Requirements Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience Valid Class G driver’s license and a driving record that is satisfactory to the Company, as a requirement of the position Successful completion of job-related reference checks, credential verification, driver's abstract review, and any other background screening reasonably required for the position and conducted in accordance with applicable legislation. Work Environment Combination of remote work, customer sites, and occasional office presence Exposure to industrial environments, including noise, moving equipment, and outdoor weather conditions Work performed at municipal sites and repair facilities Who We Are Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems. We are a proud subsidiary of Federal Signal Corporation. Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition Apply Today Joe Johnson Equipment is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application and are committed to employment equity and encouraging applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment and selection process in accordance with applicable human rights and accessibility legislation.

What you’ll do

Grow parts and service sales for refuse equipment across the assigned territory by managing existing accounts, prospecting new customers, conducting site visits, and identifying sales opportunities. Prepare quotations and parts packages, process orders, support collections, maintain customer records, and coordinate with Sales and Service teams to deliver customer solutions.

Requirements

Candidates need at least three years of customer service or related experience, proficiency with Microsoft Office and CRM software, and experience analyzing sales, forecasting, and developing sales strategies. A post-secondary diploma in business administration, sales, or a related program—or equivalent experience—is required, along with a valid Class G driver's license; heavy equipment experience is preferred.

Benefits

• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance
• Travel Coverage
• Paid Vacation
• Paid Personal Days
• Employer-Matching Retirement Savings Plan
• Quarterly Bonus Opportunity

Listed skills

• Territory Management · Preferred
• Customer service · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Parts Sales
• Service Sales
• Customer Relationship Management
• Prospecting
• Territory Management
• Sales Forecasting
• Sales Strategy Development
• Quotation Preparation
• Order Processing
• Customer Service
• Mechanical Ability
• Technical Skills
• Microsoft Word
• Microsoft Excel
• Communication
• Credit Control

Job areas

• Sales
• Customer Service & Support
• Trades
• Logistics

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