Customer Rep-Station

This is an interview position. General Summary To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible. Equired Knowledge, Skills And Abilities High school diploma/equivalent. College diploma preferred Knowledge of Canadian Customs regulations preferred Knowledge of FedEx Express and Ground products and services preferred Ability to successfully complete all basic and recurrency training. Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment Must be able to complete and achieve minimum thresholds on any mandatory testing and training Must be able to operate in a PC windows environment Excellent interpersonal and verbal communication skills Good analytical and problem solving skills Good negotiation skills Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment GRADE: 81 Required Knowledge, Skills And Abilities High school diploma/equivalent. College diploma preferred Knowledge of Canadian Customs regulations preferred Knowledge of FedEx Express and Ground products and services preferred Ability to successfully complete all basic and recurrency training. Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment Must be able to complete and achieve minimum thresholds on any mandatory testing and training Must be able to operate in a PC windows environment Excellent interpersonal and verbal communication skills Good analytical and problem solving skills Good negotiation skills Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment Preferred Qualifications: FULL-TIME CSR. Monday to Saturday availability required (1 day off during week) Pay Transparency Pay: Additional Details: Job posting date : 07/15/2026. Job posting down date : 07/22/2026 at 3pm local time DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered Employment Equity Statement At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

The Customer Representative is responsible for providing accurate information and assistance to customers, as well as performing administrative duties for efficient operations. The role also involves promoting sales and generating potential incremental revenue.

Candidates must have a high school diploma or equivalent, with a college diploma preferred. Knowledge of Canadian Customs regulations and FedEx products is preferred, along with the ability to lift heavy packages and operate in a PC Windows environment.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Analytical Skills
• Problem Solving
• Negotiation Skills
• Stress Management
• Windows Environment
• Canadian Customs Regulations
• FedEx Products Knowledge
• Administrative Skills

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 14, 2026