Sr. Operations Administrator

Job summary

Perform clerical and administrative duties across hub and station operations, including linehaul, records management, quality assurance, and customer service. Address damaged or incorrectly addressed packages promptly and serve as a first point of contact for customer issues.

Job details

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues Required Knowledge, Skills And Abilities High School Diploma or GED required Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Required Knowledge, Skills And Abilities High School Diploma or GED required Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Qualifications Requises: Job Posted Down Date on 05th Oct 2026 at 03:00 pm local time Transparence Salariale: Job Posted on 28th Sept 2026 Salaire: Détails Supplémentaires: This is PPT position . Mon-Fri 6am-10am DÉNI DE RESPONSABILITÉ Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées. Énoncé sur l’équité en emploi FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

What you’ll do

Perform clerical and administrative duties across hub and station operations, including linehaul, records management, quality assurance, and customer service. Address damaged or incorrectly addressed packages promptly and serve as a first point of contact for customer issues.

Requirements

A high school diploma or GED and four years of customer service, clerical, or related experience are required; experience in dock operations or a distribution center is preferred. Candidates should have general office and software skills, professional customer service abilities, and strong time management, organizational, multitasking, and accuracy skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Quality assurance · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Clerical Administration
• Data Entry
• Data Review
• Microsoft Office
• Web-Based Applications
• Typing
• Phone Communication
• Time Management
• Organization
• Multitasking
• Attention to Detail
• Records Management
• Quality Assurance
• Package Handling
• Dock Operations

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Transportation
• Management & Leadership