CAC015: Cust Svc Spclst Ground Svcs

Job summary

The specialist manages customs clearance queries, analyzes brokerage disputes, and coordinates with regulatory departments to ensure file accuracy. They also process credit card payments and provide support to FedEx Express representatives regarding shipment delays and invoices.

Job details

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 08-25-26 Posting Close Date: 09-24-2026 Job Family: FTN: Customer Service Support Position Summary: Total Base Pay Range - $38,285.00 - $59,820.00 CAD Annual Working Hours: Monday - Friday 08:00AM - 04:00PM EST CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT • Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement • Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines • Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required) • Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC’s Regulatory & Compliance department for correction to the file or B2 completion • Updates all Customs clearance cases on 1Source until the file is closed • Provides general customs brokerage information to customer upon request CREDIT CARD PAYMENTS • Processes credit card payments and provides payment receipts via fax or e-mail upon request • Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc. FedEx EXPRESS AND REVENUE SERVICES • Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail • Assists with sorting and mailing of low value shipment documents • High School Diploma Required • Minimum 3 years of experience in the field of customer service • Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners) • Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage • Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada. FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.

What you’ll do

The specialist manages customs clearance queries, analyzes brokerage disputes, and coordinates with regulatory departments to ensure file accuracy. They also process credit card payments and provide support to FedEx Express representatives regarding shipment delays and invoices.

Requirements

Candidates must possess a high school diploma and a minimum of 3 years of experience in customer service. Proficiency in Microsoft Office suite and AS 400, along with excellent communication skills, is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customs Brokerage
• Data Analysis
• Dispute Resolution
• Regulatory Compliance
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• AS 400
• Communication
• Problem Solving
• Payment Processing
• Office Equipment
• Brokerage
• Creativity
• Customs Broking
• Packaging And Labeling
• French Language
• Innovation
• Invoicing
• Sorting
• Linux Virtual Server
• Honesty

Job areas

• Customer Service & Support
• Logistics
• Finance & Accounting
• Administrative
• Guest Services Manager
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators