Visitor Services Counsellor

Job summary

Manage day-to-day operations of the Fernie Visitor Centre, providing exceptional service to visitors in person and online. Responsibilities include handling inquiries, collecting statistics for Destination BC, and managing retail merchandise.

Job details

The Fernie Chamber of Commerce is seeking a motivated and enthusiastic individual to join our team as a Visitor Centre Counsellor for the remainder of 2026. As a Counsellor, you will be responsible for the day-to-day operations of the Fernie Visitor Centre ensuring exceptional visitor experience in person and online. This is a full-time, fixed-term employment position based in Fernie, British Columbia. Job Responsibilities Respond to general visitor inquiries from the public in person, on social media, by phone, and by email. Provide an exceptional level of service to all inquiries. A willingness to serve tourism and tourists on the ‘front-line’ including welcoming visitors at the Visitor Information Centre. Ensure all stats are collected, compile reports, and are submitted monthly to Destination BC Facilitate Purolator/ Fed-Ex including: incoming, outgoing, shipping, handling and enquiries Ensure the Visitor Centre is clean and well-maintained Post Tourist Alerts and other emergency information notifications Sell and restock retail merchandise Qualifications Previous experience in customer service, preferably in a tourism-related role Strong communication skills and the ability to interact effectively with diverse individuals and groups Knowledge of Fernie and the surrounding area, including attractions, accommodations, and events Self-motivated, energetic learner Excellent organizational and time management skills, with the ability to prioritize and multitask effectively Ability to work flexible hours, including weekends as required Term Start date: 1 October 2026 End date: 31 December 2026 5 days/week including weekends Hourly wage: starting at $19/hr depending on qualifications This position reports to the Visitor Centre Coordinator To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in working with the Fernie Chamber of Commerce. Applications can be emailed to ed@ferniechamber.com with the subject line “Visitor Centre Counsellor Application.” We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Manage day-to-day operations of the Fernie Visitor Centre, providing exceptional service to visitors in person and online. Responsibilities include handling inquiries, collecting statistics for Destination BC, and managing retail merchandise.

Requirements

Candidates should have previous customer service experience, preferably in tourism, and strong knowledge of the Fernie area. Flexibility to work weekends and strong organizational skills are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication Skills
• Organizational Skills
• Time Management
• Multitasking
• Retail Sales
• Report Compilation
• Social Media Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Retail
• Government & Public Sector