Service Advisor - South 20 Chrysler Dodge

Job summary

The Service Advisor acts as the primary liaison between guests and service technicians, managing the service journey from scheduling to vehicle delivery. Responsibilities include performing vehicle walkarounds, ensuring warranty compliance, and maintaining clear communication with guests regarding service needs.

Job details

Service Advisor - South 20 Dodge Chrysler Permanent Full Time Location: Humboldt, SK Drive Great Service Every Day Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in getting the details right? At South 20 Dodge Chrysler, we're looking for a Service Advisor to join our team and help deliver an exceptional experience for every guest who walks through our doors. As the key connection between our guests and our service technicians, you'll build trust, communicate recommendations clearly, and keep customers informed throughout their service journey. Located in Humboldt, Saskatchewan, you'll enjoy the benefits of a short commute, a strong sense of community, and a great work-life balance, while building your career with a dealership that values people and relationships. Backed by the support of FFUN Motor Group, you'll be part of a team committed to exceptional service, collaboration, and growth. What you’ll be doing: Welcoming Guests and performing thorough vehicle walkarounds, check in photos, all while building repour. Scheduling service, maintenance, and recall appointments efficiently Ensuring your repair orders follow exactly the manufacturers' expectations and strict warranty compliance guidelines Communicating technical service needs in a Guest come first way - Documenting your communications every step of the way Advising on required/recommended services with confidence and clarity - Updating Your Guests throughout the Service Journey and managing expectations Reviewing work orders, explaining results, and ensuring Guest satisfaction throughout the Service Journey. What we’re looking for: Experience in automotive service advising is a plus, but not required A proven background in fast-paced customer service/Guest Experience or sales Tech-savvy mindset—CRM, DMS, tablets, and digital tools are your jam Sharp organizational skills with attention to detail under pressure Positive energy and a drive to exceed Guest expectations Valid Saskatchewan Class 5 Driver’s License Experience on with PBS is a plus Why FFUN: Competitive pay structure plus an aggressive profit share plan. Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security Employee Discounts – Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts. Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry. Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym. Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out. Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives. What it's really like to work here. The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth Ready to Join Us? If this sounds like the opportunity you’ve been waiting for, we’d love to meet you! Our application process is quick and easy—just a few clicks! At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at careers@ffun.com. #INDH

What you’ll do

The Service Advisor acts as the primary liaison between guests and service technicians, managing the service journey from scheduling to vehicle delivery. Responsibilities include performing vehicle walkarounds, ensuring warranty compliance, and maintaining clear communication with guests regarding service needs.

Requirements

Candidates should possess strong organizational skills, a tech-savvy mindset, and a background in customer service or sales. A valid Saskatchewan Class 5 Driver’s License is required, while automotive service experience and familiarity with PBS software are considered assets.

Benefits

• Group Retirement Savings Plan • Employee Discounts • Training & Development • Corporate Gym Membership Rates • Health & Dental Plans • Profit Share Plan

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Service Advising
• Customer Service
• Sales
• CRM
• DMS
• Digital Tools
• Organizational Skills
• Attention To Detail
• Communication
• Warranty Compliance
• Vehicle Maintenance Scheduling
• Technical Service Advising
• Expectation Management
• Valid Driver's License
• Automotive Services
• Discounts And Allowances
• Relationship Building
• Recreational Vehicles
• Technical Services
• Scheduling
• Advising
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Sales
• Transportation
• Automotive Technician/Mechanic/Chrysler Master Level Technician
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives