Service Manager - South 20 Chrysler Dodge

Job summary

The Service Manager will lead daily service operations, including managing technicians and advisors to drive shop productivity and profitability. They are responsible for monitoring key performance indicators, ensuring high customer satisfaction, and maintaining manufacturer compliance standards.

Job details

Service Manager – South 20 Chrysler Dodge Permanent – Full Time At South 20 Chrysler Dodge in Humboldt, we’re looking for an experienced Service Manager to lead our service department and help drive the next stage of growth. We’re looking for a hands-on leader who knows how to build a strong team, improve processes, create accountability, and deliver both operational and financial results. You’ll play a key role in supporting technicians and advisors, improving department performance, and ensuring every customer receives a consistent, high-quality service experience. This role is responsible for leading daily service operations, developing team members, monitoring key performance indicators, and maintaining strong standards for productivity, profitability, customer satisfaction, and manufacturer compliance. If you’re a proven automotive service leader who enjoys being close to the action and wants the opportunity to make a real impact in a dealership, we’d love to hear from you. Why South 20 Chrysler Dodge? Join a well-established dealership serving Humboldt and the surrounding communities Work with trusted Chrysler, Dodge, Jeep, and Ram brands Lead a service department where your decisions and leadership have a direct impact on results Be part of a supportive, team-focused dealership culture that values accountability and performance Build strong relationships with loyal customers in a close-knit community Enjoy the opportunity to grow your career within the FFUN Group What you’ll be doing: Lead all aspects of the service department including technicians, advisors, and workflow Drive shop productivity, efficiency, and profitability Build and execute plans to grow service revenue and RO count Manage scheduling, work distribution, and turnaround times Ensure a high standard of customer satisfaction and communication Monitor and improve key KPIs including labour gross, effective labour rate, and technician efficiency Collaborate with Sales, Parts, and Leadership to maximize total dealership performance Maintain strong organization across work orders, warranty, and internal processes Recruit, develop, and coach a high-performing team What we're looking for: Proven experience in a Service Manager or senior service leadership role Strong organizational and operational discipline A mindset focused on growth, accountability, and results Ability to manage both people and financial performance Experience in powersports, automotive, or a related industry is preferred Comfortable working across multiple product categories and brands Strong communication and leadership skills Someone who takes ownership and treats the department like their own business What Success Looks Like: Increased shop volume and consistent workflow Strong technician productivity and efficiency Improved profitability across labour and service operations High customer satisfaction and repeat business A team that is engaged, accountable, and performing at a high level Why FFUN: Competitive Salary :Bring the right experience, attitude, and talent, and we'll bring a compensation package that reflects it. We're looking for the right person, not the lowest cost. Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security Employee Discounts –Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts. Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry. Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym. Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out. Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives. What it's really like to work here. The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth Ready to Join Us? If this sounds like the opportunity you’ve been waiting for, we’d love to meet you! Our application process is quick and easy—just a few clicks! At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at careers@ffun.com. #INDH

What you’ll do

The Service Manager will lead daily service operations, including managing technicians and advisors to drive shop productivity and profitability. They are responsible for monitoring key performance indicators, ensuring high customer satisfaction, and maintaining manufacturer compliance standards.

Requirements

Candidates must have proven experience in a Service Manager or senior service leadership role within the automotive or related industry. Strong organizational skills, a results-oriented mindset, and the ability to coach and develop a high-performing team are required.

Benefits

• Group Retirement Savings Plan • Employee Discounts • Training & Development • Corporate Gym Membership Rates • Health & Dental Insurance • Giving Back Programs

Listed skills

• Recruitment · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Management
• Team Leadership
• Operational Management
• Financial Performance Monitoring
• Customer Satisfaction
• Process Improvement
• Technician Coaching
• Workflow Management
• KPI Analysis
• Automotive Service
• Accountability
• Strategic Planning
• Communication
• Manufacturer Compliance
• Recruitment
• Service Operations
• Automotive Services
• Customer Service
• Discounts And Allowances
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Recreational Vehicles
• Scheduling
• Plan Execution

Job areas

• Management & Leadership
• Retail
• Customer Service & Support
• Transportation
• Automotive Technician/Mechanic/Chrysler Master Level Technician
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers