Assistant Store Manager

Job summary

The Assistant Store Manager partners with the Store Manager to oversee daily store operations, drive sales goals, and maintain merchandising standards. They are also responsible for developing team members through effective scheduling, training, and performance management.

Job details

Who We Are: FIELDS opened its first store in 1950 and has been owned and operated by FHC Enterprises Ltd. since 2012. We’re a Canadian owned, community oriented company looking for amazing people to join our team. With 68 stores across western Canada, our mission is to help small town Canadians live better lives by delivering goods and services for less. We take pride in partnering with local charities and strive to make a positive impact in each and every community we serve. FIELDS is a proud recipient of the Rotary “Inclusive Employer” award for exemplifying diversity in the workplace and is ranked amongst the top 100 privately owned companies in BC by Business in Vancouver. We are currently looking for an Assistant Store Manager to join our dynamic team. The ideal candidate will embody our values with PRIDE (Passion to serve, Respect, Impact, Doing the right thing, Enterprising) while partnering with store manager to assist with store operations, meeting and exceeding sales goals, and developing a strong team. Efforts of continuous improvement will be rewarded through our generous bonus programs, commitment to internal recruitment and passion for supporting the growth of our team members. To be successful, this dynamic team player must be a strong communicator with a passion for delivering helpful, positive service not only to our customers but to the communities we serve. As an Assistant Store Manager, you will: Develop sales through: 1. Timely execution of freight on to the sales floor 2. Execution and maintenance of zone-a-grams, ISM and seasonal counters 3. Compliance with our store merchandising concepts 4. Safely storing overstock and reviewing it on a regular basis 5. Communication with the Store Manager regarding out of stock positions Develop people through: 1. Understanding, practicing and enforcing company policies and standard operating procedures 2. Fostering team spirit 3. Performance management 4. Assisting in effective staff scheduling 5. Assisting with new hire onboarding and training 6. Positive, effective and respectful communication with all team members Deliver quality customer service by: 1. Executing customer service initiatives 2. Embodying our values with PRIDE 3. Ensuring Fields’ customer service standards are maintained 4. Supporting community events Support operational controls by: 1. Ensuring health & safety compliance to company policies and government regulations 2. Ensuring compliance with company standards creating a clean, easy to shop, customer friendly store 3. Enforcing standard operating procedures and policies to achieve company objectives 4. Executing opening and closing procedures 5. Understanding store profitability, sales, expenses and markdowns 6. Effectively managing your time and the time of Associates to maximize productivity 7. Delegating tasks and responsibilities 8. Assisting with loss prevention You will accomplish this by: 1. Conducting yourself in a mature, professional, friendly manner at all times 2. Emphasizing open, honest and positive communication 3. Planning, organizing and multi-tasking at a quick pace while ensuring accuracy 4. Protecting company assets, monies and confidential documentation 5. Understanding store profitability, sales, turnover, expenses, markdowns and budgeting 6. Familiarizing yourself and your team with local competition, community events, customer’s income sources, new and growing needs for your business and your customer. Who You Are: 1. You have exposure to commercial or retail industry. 2. You possess strong customer service and leadership skills. 3. You have ability to communicate professionally – verbal and written. 4. You are self motivated, show initiative, proactive and can work with minimal supervision 5. You are detail oriented and possess strong follow through skills. FIELDS provides equal employment opportunities (EEO) to all its team members and applicants for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

What you’ll do

The Assistant Store Manager partners with the Store Manager to oversee daily store operations, drive sales goals, and maintain merchandising standards. They are also responsible for developing team members through effective scheduling, training, and performance management.

Requirements

The ideal candidate should have prior experience in the retail or commercial industry and possess strong leadership and communication skills. They must be detail-oriented, proactive, and capable of working with minimal supervision.

Benefits

• Bonus programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail operations
• Sales management
• Team leadership
• Customer service
• Staff scheduling
• Merchandising
• Performance management
• Loss prevention
• Inventory management
• Communication
• Time management
• Problem solving
• Health and safety compliance
• Delegation
• Training and onboarding
• Retail Operations
• Follow Through
• Planning
• Self-Motivation
• Budgeting
• Customer Service
• Continuous Improvement Process
• Performance Management
• Sales
• Standard Operating Procedure
• Leadership
• Loss Prevention
• Multitasking
• Employee Onboarding
• Proactivity
• Suspension (Vehicle)
• Scheduling
• Detail Oriented
• Honesty

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Assistant Store Manager
• Retail Associate Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers