Head of Business Operations, Private Wealth (Canada)

Who We Are Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting value for our clients. From our Canadian roots to a global firm, we are defined by deep investment expertise, an ownership mindset, and enduring client partnerships. Our actions are guided by our core values: we lead with integrity, think critically, act decisively, innovate with purpose, collaborate with intent, and adapt with agility. We are committed to building a purpose-driven, performance-oriented culture where our employees are supported to grow, contribute, and excel. What we are looking for: The Head of Business Operations, Private Wealth (Canada) will report directly to the Senior Vice President, Global Head of Operations and play a critical role in driving operational excellence across the Private Wealth business in Canada. This dedicated leadership role is designed to enable the Head of Private Wealth Canada to focus on accelerating growth, while ensuring the business operates with maximum efficiency, scalability, and alignment to Fiera’s strategic priorities. The ideal candidate will bring deep expertise in the Private Wealth space, with a strong understanding of its unique opportunities and challenges. They will be responsible for defining and executing a clear operational roadmap that enhances the client experience, strengthens internal processes, and fosters cross-functional collaboration. As a trusted partner, this leader will champion operational initiatives that support secure, consistent, and high-performing business operations—ultimately contributing to the long-term success and growth of the Private Wealth platform. Your responsibilities: Strategic Operational Leadership Define and execute a comprehensive operational roadmap that supports scalable growth and enhances the client experience. Drive projects from inception to completion, aligning deliverables with Private Wealth strategic objectives. Serve as the key liaison between the Head of Private Wealth’s team and other key internal stakeholders - including Global Operations, Technology, Trading, and Compliance, ensuring operational alignment and seamless execution. Support pricing, profitability analysis, and business case development. Business Administration & Regulatory Compliance Manage and assume the business ownership role, while ensuring appropriate governance structures are in place, for key vendor and custodian relationships. Oversee core administrative functions including regulatory governance (e.g. KYC, IPS) and approval flows (e.g. cash withdrawals, billing setup, etc.). Ensure operational processes meet compliance standards and support risk mitigation across all client and business activities. In close collaboration with the Private Wealth team, oversee all back-end client processes, including onboarding, portal access management, and the timely and accurate delivery of client statements. Operational Support & Issue Resolution Serve as the primary escalation point for operational issues such as trading errors, billing discrepancies, and reporting concerns, and coordinate timely resolution with internal stakeholders (e.g., compliance, finance, technology, client service). Act as Private Wealth’s representative on various committees, including the Trade Error & Transaction Management & Oversight Committees. Establish and maintain clear escalation protocols and reporting mechanisms to ensure accountability and timely resolution. Systems & Platforms Oversight Lead the governance and optimization of systems and platforms supporting the Private Wealth business. Ensure data integrity, accuracy, and consistency across all platforms, enabling reliable reporting and decision-making. Collaborate with technology teams to assess system performance, identify gaps, and implement enhancements aligned with Private Wealth business needs. Must have requirements to be successful in this role: Bachelor’s degree in Finance, Commerce, Business, or a related field; advanced degree or relevant certifications (e.g., CFA, CAIA, FRM, CIPM) preferred 15+ years of operations and business support experience in a private wealth and/or asset management setting, with 10+ years of management experience Strong understanding of Canadian wealth management and institutional investment operating models Proven leadership in business operations, strategy execution, or transformation roles Strong financial acumen, including budgeting and cost governance Experience with acquisitions and investment team lift-outs Experience leading cross-functional projects and initiatives Excellent communication and presentation skills, with the ability to explain complex concepts clearly to all levels of stakeholders Ability to work collaboratively in a global, cross-functional environment Adaptable to a dynamic and fast-paced environment High level of integrity and professionalism Strategic thinking with hands on execution capability Bilingual (English/French) is a strong asset in the Canadian market Additional Information: Our workplace model includes 4 days a week in the office, Monday through Thursday. #LI-Hybrid What we offer: At Fiera Capital, we believe in investing in our people. Here are some of the benefits you can enjoy: Wellness Account to support your physical, mental, and financial well-being. Learning & Development support through reimbursement of eligible certifications and professional development programs. Employee Share Purchase Plan (ESPP) with employer matching to help you build long-term financial value. Performance-Based Rewards through competitive bonus and commission opportunities. Telemedicine Access for convenient healthcare and mental health support. Summer Schedule Program offering additional flexibility, including reduced Friday hours during the summer month For roles based in Quebec (Montreal and Laval), proficiency in spoken and written French is required. A working knowledge of English is also necessary to collaborate with our global teams and clients. At Fiera Capital, we believe our people are our greatest strength. We are committed to fostering an inclusive and equitable workplace where everyone can grow, contribute, and reach their full potential. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds. We do not tolerate any form of discrimination or harassment. All employment decisions, including hiring and promotions, are based on merit, skills, performance, and business needs. Accommodations are available upon request throughout the recruitment process. To protect your information, please note that Fiera Capital uses a secure platform to collect sensitive information during the hiring process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Head of Business Operations will define and execute an operational roadmap to drive efficiency and scalability across the Private Wealth business in Canada. They will serve as a key liaison between internal stakeholders and oversee administrative functions, regulatory governance, and systems optimization.

Candidates must possess a bachelor's degree in Finance, Commerce, or Business, with 15+ years of operations experience in private wealth or asset management. Strong leadership, financial acumen, and the ability to manage cross-functional projects are essential for this role.

• Wellness account • Learning and development support • Employee share purchase plan • Performance-based rewards • Telemedicine access • Summer schedule program

• Change ManagementPreferred
• BudgetingPreferred
• Operational ExcellencePreferred
• Regulatory CompliancePreferred
• Project managementPreferred
• Stakeholder ManagementPreferred
• Cross-Functional CollaborationPreferred

Identified from the job description. Confirm important requirements above.

• Business operations
• Private wealth management
• Strategic leadership
• Financial acumen
• Regulatory compliance
• Project management
• Stakeholder management
• Risk mitigation
• Systems governance
• Budgeting
• Cost governance
• Change management
• Operational excellence
• Client experience
• Cross-functional collaboration
• Cross-Functional Collaboration
• Financial Acumen
• Strategic Objectives
• Decisiveness
• Know Your Customer
• Professionalism
• Accountability
• Business Operations
• Bilingual (French/English)
• Strategic Prioritization
• Risk Mitigation
• Administrative Functions
• Business Ownership
• Microsoft Excel
• Mergers And Acquisitions
• Business Transaction Management
• Asset Management
• Mental Health
• Billing
• Business Administration
• Business Case
• Management
• Business Support Systems
• Chartered Alternative Investment Analyst
• Investments
• Chartered Financial Analyst
• Decision Making
• Customer Service
• Communication
• Regulatory Compliance
• Critical Thinking
• Data Integrity
• English Language
• Finance
• French Language

• Finance & Accounting
• Management & Leadership
• Administrative
• Head of Business Operations
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

Professional degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week